Customer Service Data Entry

Lynne Maree Walsh

**** ******** ** #*** *** /Denver /Colorado /80206

720-***-**** / ***********@******.***

EXECUTIVE SUMMARY

Australian native recently relocated permanently to the U.S.

EMPLOYMENT HISTORY

Author: English the Aussie Way

2009 - 2014

Strategic Book Publishing and Rights Agency

Receptionist

Ping Identity/Denver CO

Current

Vocational Education Trainer - IELTS (International English Language Testing System)

and Business English Tutor

Bridge Business College /Sydney, NSW, Australia

September 2010 – September 2013

• Instruct business classes as required

• Plan and present IELTS/Business English classes according to students’ needs

• Create learning and test material, in Microsoft Word

• Recommend students for further instruction as necessary

In-home Caregiver

Sydney, NSW, Australia

March 2008 – May 2011

Data services clerk - New title editor/distributor

James Bennett Book Supply Company /Sydney, NSW, Australia

July 2005 – February 2008

• Editing, writing

• Electronic distribution new title entries – working to deadlines

• Data entry

• Create and maintain client profile

• Client liaison – national and international

• Maintain electronic and paper filing systems

Franchise owner/operator Hire for Baby

Sydney, NSW, Australia

2001-2005

• Customer service

• Bookings/appointments

• Cash handling/accounts

• Child car seat/baby capsule installation

• Stock purchasing/control/maintenance/inventory

• Equipment cleaning

• Delivery/equipment set-up/equipment installation

• Create data base/data maintenance/data entry

• Marketing and incidentals

Nursing

Tamworth Base Hospital/Tamworth, NSW, Australia

1989- 1998

• General nursing duties in a ward setting

Voluntary editor

French’s Forest Anglican Church /Sydney, NSW, Australia

2004

Revise/compose church bulletin

• Editing/writing

Cashier/Sales Associate

Clarke and Walker Hardware, Sydney, Australia

1984-1986

Duties included: cash handling; stock knowledge; frontline customer service duties; working as

part of a team.

EDUCATION

TESOL (Teaching of English to Speakers of Other Languages) Certificate

UNSW

Sydney, NSW, Australia

Certificate in Adult Literacy Tutoring

Literacy Network Manly Warringah

Sydney, NSW, Australia

www.literacynetwork.org.au

May 2009

Diploma of Book Editing and Publishing

Macleay College – Sydney, NSW, Australia

2008

Diploma of Professional Writing, Editing and Proofreading

Australian College of Journalism – Sydney, NSW, Australia

Enrolled Nurse Certificate

Manly District Hospital – Sydney, NSW, Australia

1976 – 1977

Dale Carnegie Course in Effective Speaking and Human Relations

Sydney, NSW, Australia

1982

School Certificate

The Forest High School – Sydney, NSW, Australia

1974

References available upon request.

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