Office Assistant

ISABEL PIEDRA

**** * ***** **

Chicago, IL *****

773-***-****

************@*****.***

OBJECTIVE

Seeking to obtain a position where I can grow professionally in a major company. Somewhere I can manage and provide excellent support to customers and employees. Reliable team player, self-motivated, enthusiastic with strong professional work ethic.

EDUCATION

Westwood College, O’Hare Campus Chicago IL

In progress (night student)

Bachelor of Applied Science

Criminal Justice

SKILLS

Bilingual (Spanish/English)

Experience with Microsoft Word, PowerPoint, Excel

Type 60 WPM

PROFESSIONAL EXPERIENCE

Optics Planet Buffalo Grove, IL

Sales/Customer Service 2013-2014

-Received in-bound calls, check order status, make order changes

-Contact Vendors in regards to drop shipped orders

-Generate Emails to customers

-Assist customers in finding optics to for their need

-Assist law and government officials

-Trained new personnel

-Deescalate calls

FansEdge Northbrook, IL

Sales/Customer Service 2012-2013

-Answered email request for order status, product stocks, etc.

-Tracked customers shipments

-Data Entry

-Processed Orders Online

-Processed payments, refunds, returns

Main St Motors Mount Prospect, IL

Receptionist/Manager/Sales Associate 2012-2012

-Filled paperwork,

-Registered license plates, Finance

-Verified Insurance

-Answered phone calls, made appointments

-Logged in payments, collected payments

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