Telecomm Engineer

PROFESSIONAL High Level Technical Support and advancement in multi-service

Systems implementation and OBJECTIVE professional service delivery

Summary:

A Senior Network Engineer with over twenty years of extensive hands-on

experience in design, installation, configuration, administration and

troubleshooting of LAN/WAN infrastructure, networking protocols, QOS, and

security appliances experienced on Windows XP, Windows 2000, Sun Solaris

and Oracle. I am experienced on a wide variety VOIP, wireless CDMA2000

RNCs, EMS, DOMs, (aka Radios)and EVDO technologies and Network management

software, Routers and Switches

PROFESSIONAL EXPERIENCE

2013 to Present Mobility Engineer IV Cisco Systems

Provide post-sales 3rd level support for CDMA and LTE wireless networks,

supporting major wireless carriers, wireless network which include Cisco's

ASR 5000 and ASR5500 and VOLTE that may arise from connectivity issues,

including routing problems, Hardware/Software and misconfiguration issues

2012 to 2013 Sr. Solution Planning Engineer Contractor for Tekelec

Provide planning, testing, and deployment engineering Design for Tekelec

PCRF platform. Dedicated account resource for Tier-3 NPX Team as an

integral component of a brand new 4G/IMS network

Pre-deployment functional and integration test plans. Create deployment

engineering documents for nation-wide multi-site rollout

Lead Network Applications Development Engineer Cricket Wireless Corp.

2010 - 2012

Design, develop, test, and deploy 3G AAA maintains authentication

authorization in 3G Core (aka authentication authorization and accounting

and 4G HSS maintains authentication authorization in 4G Core (aka Home

subscriber network) architecture for Cricket's wireless data network.

Platform owner for the 3G AAA and 4G HSS Servers and network elements.

Coordinate with other platform owners and external platform vendors to

develop standards based call flow for controlling subscriber data sessions

authentication Integrate the PCC Network with an external billing platform

to support subscriber plans that require speed and data volume controls

along with session re-directs, and blocking of user data sessions Test

interaction with DRAs and HSS using mutable protocols produce technical

documentation

2007 - 2010

Senior Customer Network Engineer, Airvana, Inc.

Provide post-sales 3rd level support for CDMA 2000 1xEV-DO wireless network

devices which include the DOM, RNC, and EMS products. This involves

debugging a diverse range of problems ranging from Radio Access Network

failures to EMS management software issues raised by various

telecommunication operators.

Resolve connectivity issues, including routing problems, bad hardware, and

misconfigurations among wireless network elements including DOMs and RNCs,

Aggregate routers, Core Routers and switches, and PDSNs

Provide support for the Network Management EMS which runs on the Solaris 10

platform and Windows 2000/XP clients. Familiarly with executing SQL queries

in Oracle database, troubleshooting performance problems and diagnosing

disk hardware failures, on Sun servers and troubleshoot various java

related issues that relate to the GUI.

Participate in on-call pager 24/7 on a rotational basis. Respond to network

outages, efficiently analyze the crash data and debug logs for network

elements and work with the Engineering if needed.

Managed cases in Oracle database, prioritize cases and close within strict

pre-defined deadlines.

Address issues related to RAN access failures, dropped calls, low

throughput and poor network performance due to either sector carrier

parameter configuration or backhaul problems associated with

T1/PPP/Ethernet interfaces. Utilize internal tools which graph operational

measurement statistics and determine cause of failures.

NPI Engineer Team:

Primary level 3 Network Engineer who was responsible in assisting the

customer of all activities including test plan execution, trouble ticket

management including issue prioritization, method of operations procedures

and overall FOA acceptance.

Drove new product builds thru various engineering development phases by

working with Engineering, Program Management and vendor teams.

Conducted status updates meetings with various design engineers and

prepared progress reports and action plans for current project. Handled

technical communications with customers in order to meet company

objectives.

Provided 7x24 support planned FOA upgrades and unplanned outages.Reviewed

functional specifications with the Program team early in the development

cycle to ensure that customer requirements are captured.

Provide transfer of knowledge to the Technical Services team before moving

onto the next development program.

2006 - 2007 Converged Access, Inc. - Littleton, MA

Senior Engineer

Provide Level 3 support to CAI's Field Engineers and Business

Partners on the CTM, CTX, and BSG working in a multitude of

platforms including Voice over IP, SNMP, TCP/IP, H323, SIP,

Firewall and internet security,

Perform QA functions such as software anomaly verification

tests and test case design and implementation on all of the

CAI product line and new beta products

Design tests to simulate customer problems and run

performance testing.

Travel to customer sites for installation and troubleshooting

when required

Make technical presentations to assist sales force and train

customers.

Test applications using traffic generation, measurement and

reporting tools in a laboratory

environment.

2000 - 2006 ALCATEL INTERNETEWORKS North American District

SENIOR PRINCIPAL ENGINEER/ SENIOR TIER THREE ENGINEER

Engaging ALCATEL customers and resellers directly including:

- Design - Implementation planning

- Project management - Installation

- Application Performance analysis - Maintenance

- New Product Testing and release - Services quotations

Product range includes: -

Level 3 Support

- Data Routing and Switching - Converged Multi-service

Voice Platform

- Enterprise PBX and Key Systems - Policy Management

- VoIP Solutions - VPN platforms

utilizing Alcatel Hardware

- Network Management Systems - Unified Messaging

- Voice Gateways - Conferencing Servers

SIGNIFICANT PROJECTS

Help develop the Alcatel Verizon BSG OmniPCX Office Support

relationship

- Developed and implemented and ran the Remote Service Center the

first year it went in to service

- Provide Level 3 support to Alcatel Field Engineers and

Business Partners on OmniPCX Office installation,

Troubleshooting potential bugs and incompatibilities.

- deployment of fully converged voice-data infrastructure for

a major Real-Estate and Mortgage company, and a major

supplier of dance customers, the United Way

1. consisting of the deployment of IP, VoIP, QoS and SNMP

management

2. Produced network audit and analysis for Several other

Verizon/Alcatel Customers

3. Performed QA on all new North American OmniPCX Office

operating systems and reported all finding to the Research

and Development Team

98 - 2000 NTPC Corporation Company was sold to Metamor

Sr. Systems Engineer: Position entailed dealing with customer and internal

issues ranging from "Break and Fix" to Wide Area and Local Area Network

Design and Implementation. Position required in depth familiarization with

networking protocols, and configurations, in addition to many operating

systems. Partial responsibilities included pre-sales support, technical

support during sales calls, interviewing potential hires, and approving

time and material estimates for System Engineer's work. Architect Microsoft

Exchange and Lotus Notes implementation for large companies with locations

across the United States. The design included maintaining legacy

connectivity and WAN considerations.

Planned and architected a Lotus Notes restructure for a major insurance

company

Executed migration of 1500 users form OS2 to Microsoft Windows as the

desktop platform. As part of the migration, installed and configured

multiple software applications using a time boot processes that was

developed in house.

1990 - 1998 Digital Equipment Corp. Company was sold

Sr. Support and Systems Engineer

Support Engineer Level -3 for Support Digital equipment. Moving to the

AltaVista Engineering Div.

Where I worked with the Firewalls, Tunnels, and Intranet Search. My

responsibilities include Third level support for AltaVista firewalls,

Tunnels under UNIX and Windows NT environment. I had to configure network

settings to work through the firewall and or Tunnel this includes setting

up and configuring the client's environment to work with the firewall and

or Tunnel. DNS configurations, TCP/IP configurations, and mail trouble

shoot Customer configurations and solve issues. Relating to code problems,

my further responsibility included Testing all Firewall, Tunnel, and Search

Kits prior to release

1982 - 1990 - J & J Electronics Boston, MA 1982 to 1990

Repair Engineer from 83-85 Lead Engineer

86-90

Supervised the depot repair centers of

consumer electronics and computer repair.

SYSTEMS ENGINEER

Repaired to component level all types of consumer electronics and

computer printers, modems, HDD, FDD;

Novell setup and configuration of hardware and software; UNIX base systems.

Company went out of business in

SYSTEMS Knowledgeable and experienced with:

KNOWLEDGE - IP, IPX, DECNET, - AltaVista Firewall

and Tunnel's

- H.323, SIP, Media Gateways - AltaVista search

Engine

- VLAN - QOS

Management Platforms,

- Structured Wiring Systems - Call

Centers, CTI, CCR, IVR, ACD

- Conferencing Switches, LDAP - NAI Snuffer,

NetIQ, Fluke, Sunsets

- Voice Trunk Signaling, PRI, - VoIP

- DNS Management and Operations

- Remote Access Security, IPSec, SSH, VPN's

- Client-Server Applications, HTML

Vendor and Management Platforms: Alcatel Nortel Networks,

Cisco Systems, 3Com,Hewlett Packard, NetIQ, Network

Associates, Shiva, PictureTel, Polycom, Technically Elite,

NetScout, Microsoft, DEC, Compaq, Sun Microsystems,IBM Lotus,Red Hat, Mandrake,

ADDITIONAL Alcatel ACSE OmniPCX Office AQFP 4400, AQFP OmniPCX Enterprise

and Alcatel Omnivesta 4760 Call Management software, Novell

CNA, CNE, ECNE, MCNE, Microsoft MCSE 2000 currently working

on MCSE for 2003, Lotus CLP

CERTIFICATION DEC,IBM, COMPAQ, AST, APPLE, MAC, NEC, TOSHIBA, AT&T, Nortel

ALR, HP, NCR, RANGER, EPSON, LEADING EDGE, American

Management Association Course taken (Managing Chaos) and others.

Programs: Alcatel 4400 All Alcatel OmniPCX Enterprise All and OmniPCX

Office all,Paradox, Dbase IV, Quattro Pro, Lotus Smart Suite, Access,

FoxPro, Exchange Mail, Outlook, CC Mail, WordPerfect, PageMaker,, Ms

Office Suite

EDUCATION:

U-Mass Lowell

Major: CS

California Poly Tech

Major: CS

Devry Institute

Major: CS

Lowell Vocational Tech HS

Major: GS

Grad: 1983

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