Customer Service Administrative Assistant
Resume:
Ronika L. Lewis
**** **** ****, ***********, ** *9471
Phone: 843-***-**** * *******@*****.***
Summary of Qualifications
Motivated administrative and medial support professional with nearly
fifteen years of experience in various medical and business support
environments. High standards of customer service maintained with the
ability to foster lasting relationships with clients and key
stakeholders. Strong information management skills with the ability to
compile, store and confidently maintain patient information. Ability to
provide life skill training and provide medical services to challenged
clients. Knowledgeable at maintaining data, filing, copying and other
administrative systems in accordance with company needs. Ability to
master new and ever evolving work operations and train new employees on
various functions. Capable of meeting the needs of those from various
backgrounds with various needs. Fast learner and flexible to various
working environments.
Education
Master of Health Service Administration
Strayer University, Columbia, SC (2008)
Bachelor of Business: Organizational Management
Claflin University, Orangeburg, SC (2005)
Professional Experience
Orangeburg County Disability & Special Needs Board, Orangeburg, SC
02/2013 - Present
Mental Retardation Specialist
Assist in providing self-care training and therapeutic treatments to
mental retardation center residents.
Demonstrate activities such as bathing and dressing to train residents in
daily self-care practices.
Converse with residents to reinforce positive behaviors and to promote
social interaction.
Accompany residents on shopping trips and instruct them on the purchase
of personal items.
Aid staff in administering therapeutic activities, such as physical
exercises, occupational arts and crafts and recreational games.
Observe and document residents' behaviors, speech production, feeding
patterns and toilet training, to facilitate assessment and development of
treatment goals.
Kelly Services, Columbia, SC
01/2012 - 07/2012
Provider File Specialist
Prepared and submitted applications for all new providers for assigned
regional contracts.
Provided the billers with new or updated provider enrollment numbers as
clinicians are enrolled.
Filed correspondence, cards, invoices, receipts, and other records in
alphabetical or numerical
order or according to the filing system used.
Rental Advantage Inc., Orangeburg, SC
01/2006 - 07/2010
Administrative Office Assistant
Performed various office clerical occupations, requiring knowledge of
office systems and
procedures.
Delivered clerical duties assigned including answering telephones,
bookkeeping, typing or word
processing, stenography, office machine operation, and maintaining filing
systems.
Maintained accurate daily accounting of fees, donations and other
revenue.
Bamberg County Hospital, Bamberg, SC
12/2004 - 01/2006
Administrative Assistant
Ensured the quality control of laboratory procedures, equipment
functionality, and regulatory
compliance.
Complied and updated laboratory test results, medical procedures,
insurance and client info.
Performed routine clerical and administrative functions such as drafting
correspondence,
scheduling appointments, organizing and maintaining paper and electronic
files, or providing
information to callers.
Allied Medical Staffing, Columbia, SC
01/2001 - 07/2005
Administrative Office Specialist
. Compiled and assisted with statistical information and reports for
completion for Director as
requested.
. Assumed administrative and receptionist duties, greet public and
refer them to appropriate staff
members, answer telephone, route calls, take messages, ordered
office supplies, monitor
inventory and distributed incoming mail and prepared outgoing
mail including bulk mail.
. Cooperated in the maintenance and/or modification of agency data
collection system.
volunteer Experience and support
. Good Samaritan House, Avid Supporter
. Goodwill Industries, Avid Supporter
References Available Upon Request
Contact this candidate