Customer Service High School
Resume:
Leticia Fernandez
North Las Vegas, Nv 89030-7417
***************@*****.***
Objective
To obtain full time employment in customer service.
Skills and Abilities
• 20 years of experience in customer service, 15 years call center.
• Bilingual Spanish.
• Basic keyboarding and data entry, MS Word, Excel. Type 45 wpm.
• Strong customer service and interpersonal skills.
• Ability to troubleshoot and resolve customer inquiries.
• Knowledge of property, casualty and insurance products and sales.
• Proven ability to multitask effectively.
• Extensive multi line phone system experience.
Relevant Experience
Pro Caps Labs 09/2013 - 07/2014
Las Vegas, Nevada
Vitamin Specialist
• Responsible for answering incoming calls to document orders, cross sell and upsell
vitamin products in a call center.
NV Energy 02/2009 - 07/2013
Las Vegas, Nevada
Customer Service Rep
• Responsible for providing customer service in call center.
• Answered incoming calls, assisted commercial and residential clients with bill analysis.
State Farm Insurance 01/2008 - 02/2009
Las Vegas, Nevada
Customer Service Rep
• Provided customer service.
• Sold and serviced auto and home insurance policies.
• Prepared quotes, processed payments, and prepared policies.
State Farm 02/2007 - 01/2008
El Paso, Texas
Quote and Bind
• Responsible for providing customer service in call center.
• Prepared quotes and managed sales of auto policies.
Education
High School Diploma
Anaheim High School, CA
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