Leticia Fernandez

**** ****** ***.

North Las Vegas, Nv 89030-7417

acfqsg@r.postjobfree.com

702-***-****

Objective

To obtain full time employment in customer service.

Skills and Abilities

• 20 years of experience in customer service, 15 years call center.

• Bilingual Spanish.

• Basic keyboarding and data entry, MS Word, Excel. Type 45 wpm.

• Strong customer service and interpersonal skills.

• Ability to troubleshoot and resolve customer inquiries.

• Knowledge of property, casualty and insurance products and sales.

• Proven ability to multitask effectively.

• Extensive multi line phone system experience.

Relevant Experience

Pro Caps Labs 09/2013 - 07/2014

Las Vegas, Nevada

Vitamin Specialist

• Responsible for answering incoming calls to document orders, cross sell and upsell

vitamin products in a call center.

NV Energy 02/2009 - 07/2013

Las Vegas, Nevada

Customer Service Rep

• Responsible for providing customer service in call center.

• Answered incoming calls, assisted commercial and residential clients with bill analysis.

State Farm Insurance 01/2008 - 02/2009

Las Vegas, Nevada

Customer Service Rep

• Provided customer service.

• Sold and serviced auto and home insurance policies.

• Prepared quotes, processed payments, and prepared policies.

State Farm 02/2007 - 01/2008

El Paso, Texas

Quote and Bind

• Responsible for providing customer service in call center.

• Prepared quotes and managed sales of auto policies.

Education

High School Diploma

Anaheim High School, CA

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