Customer Service Sales
Resume:
Ken Yoshimura
*** ******* **, ********, ** ****2 .
************@*******.*** . 310-***-****
objective
To obtain a position that utilizes my skills and experience in the field of
Accounting that provides the opportunity to grow as an individual as well as
a professional.
Experience
Verizon Wireless Irvine, CA
10/2010 - 05/2014
Customer Advocate
Assisted peers where supervisor is requested to defuse escalated calls and
resolve the customer's issue.
Multi-tasking and working outside the box for resolutions
Assist peers with questions on how to resolve customer concerns.
Escalations call backs for supervisors.
Uses expert negotiation and problem solving skills to resolve complex and
non-routine customer concerns. Uses negotiation and problem solving skills to
resolve customer concerns.
Work in a competitive environment specializing in setting up customers with
Verizon Wireless service
Successfully positions solutions that increase the value of the customers'
wireless experience and leads to customer adoption
Uses common courtesy and discretion to achieve customer loyalty.
Kay Jewelers Lakewood, CA
06/2010-10/2010
Sales Associate
Responsible for engaging customers in conversation to understand their needs
and objections
Presenting merchandise and detailed information on features and benefits
Offering extended service plans and financing options
Working with the entire sales team to provide a superior experience to all of
our valued customers and meeting individual and team sales goals.
AT&T WIRELESS SAN PEDRO, CA
08/2003 - 7/2006
Retail Sales Consultant
Assisted in the development of overall business and marketing strategies for
the store
Provided customer service ranging from service, billing, accessory sales, and
equipment repair
Worked with Store Manager to help motivate and lead employees to exceed store
goals
Gold Level customer service certified
Exceeded 100% sales quota in 2003 and 2004 and 2005
Education
2009-May 2013 California State Dominguez Hills
Carson, CA
Bachelor of Science in Accounting.
Areas of Strengths
Highly motivated and ambitious team player with Ability to work in a fast
pace environment. 6 years of sales/customer service experience. Highly
effective communication skills
Attention to detail and organizational skill with the ability to work well
with others. Highly reliable and able to adapt to new systems quickly.
Results oriented
Proficent in MS office products (Word, Excel, PowerPoint, Access)
REferences
Betzabet Gomez, Supervisor - Verizon Wireless
Cindy Sampson, Supervisor- Verizon Wireless
Bret Milne, Claims Supervisor - Sedgwick 714-***-****
Contact this candidate