Customer Service Representative
Resume:
Jason Crosse
**.******@*****.***
Education:
Oakwood University, Huntsville, AL
Bachelor’s degree in Healthcare Administration 2011
D eVry University, A lpharetta, GA
Master’s degree in Human Resource Management an 2015
M inor in Project Management
Professional Experience:
Advanced Disposal February 2012-Present
Customer Service Representative & Administrative Assistant
• Auditing the entire companies Commercial Contracts
• Used MapPoint to analyze and pinpoint routes for services in a cost effective method
• Managed Customer Data and maintained a high-volume workload.
• Provided customer support in a busy call center environment, listened attentively, exercised
problem-solving and used strategic customer relationship building to resolve issues.
• Intergraded all commercial clients into queue databases and systematically formatted them into
new software and excel.
Georgia United Credit Union January 2012-
February 2014
Member Service Representative
• Responsible for customer service and Teller Responsibilities
• Promoted the sale of bank products and cross-selling services to customers
• Data entry and serviced client accounts and transactions
• Educated customers about bank and financial services
Sparkman Medical Center
Operations Intern August 2010- May 2011
• Created queue’s in databases using SQL servers
• Worked within SQL to link information from Access to Medicare/Medicaid Claims Databases
• Created Pivot Tables within Access and Excel to show data and growth reports
• Medical Coding, Insurance Verification and Maintained Medicaid and Medicare benefits for
annual reports
• Checked inventory for purchasing equipment and cost containment
• Ensured Recruitment levels were retained and successful by data entry
• Functioned as a team for analytical and statistical reports for management
Oakwood University, Business and Technology
Head Lab Analyst 2009-2011
• Instructed Microsoft Office Suite Classes (Access, Excel, Word, Outlook)
• Provided technical support for students and updated campus servers for technology resources
• Trained with Network Administrator and processed familiarized myself with new software and
hardware applications (VISIO, Adobe Suite, SQL)
• Organized for students, faculty and staff requiring network data assistance and scheduled weekly
maintenance for the network
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