Manager Project

Toney Lewis

IT Manager

Flushing, NY

**********@*****.*** - 646-***-****

Accomplished IT professional with over 7 years of experience implementing, migrating and administering

Microsoft technologies in large University environment. Proven ability to identify and troubleshoot issues and

deliver business solutions.

* 7 years of experience installing, configuring, administering and supporting Windows Server Operating

systems and administering Exchange including troubleshooting mail flow or user account issues and

performing migrations.

* 7 years of experience administering Active Directory and administering VMware.

* Experience scripting using PowerShell to automate repetitive tasks.

* Experience with Microsoft SQL installations, optimizations and back up strategies.

* 4 years of experience supporting SharePoint site creations and security.

WORK EXPERIENCE

IT Manager

Green Lien Collections - Encino, CA - October 2013 to November 2013

Managed two employees.

* Administered several Exchange 2003 and Exchange 2007 organizations in separate domains.

* Administered multi domain Active Directory environment.

* Managed VMware.

* Setup SharePoint 2013 for the IT department for task and document management.

* Administered all Windows Servers including Exchange, SQL and File/Print servers.

* Tier 3 support

Sr. Systems and Data Administrator

Pepperdine University - Calabasas, CA - June 2010 to October 2013

• Performed migration of 30k user accounts from Exchange 2003 to Exchange 2007.

• Administered Exchange 2007 ten server organization including creating and removing accounts,

troubleshooting mail flow, account, ActiveSync issues and performing backups.

• Active directory administration of multi domain forest including accounts creation/deletion, cross domain

moves and security.

• Developed PowerShell scripts to automate repetitive tasks including cross-domain user account moves,

active directory account attribute searcher and setting various account properties.

• Managed two cluster VMware vSphere environment, created virtual machines and troubleshot VM host

issues.

• Managed IIS/Tomcat SSL certificate renewal process for internet facing web servers.

• Managed Citrix XenApp.

• Performed server builds for various applications.

• Backup operator using Legato and Windows backup.

• Managed all Microsoft SQL, created maintenance and back up plans.

• Use Shavlik to automate Windows patching.

• Designed FogLight server monitoring system

• Implemented CAS (single sign on)

• Supported Cisco Unity (voicemail)

• Tier 3 support

• Supported IOS and Android connectivity to Exchange via ActiveSync as well as Blackberry and Goodlink

server administrator.

• Migrated Blackberry server to new hardware with minimum impact to end-users.

• Racked HP servers, cable management, OS installation and configuration.

Jr. Systems Administrator

Line 6, Inc - Calabasas, CA - March 2003 to June 2010

• Administered Active Directory including user and group account creation/deletion and security.

• Used PowerShell for various Exchange 2007 administration functions including account creation and deletion,

email data retention, performed maintenance and troubleshooting.

• IT liaison for SharePoint 2007 adoption, worked with individual departments to train and assist them in using

SharePoint in their workflow.

• Built Citrix XenApp Server farm supporting 50 users including mission critical shipping applications.

• Set quotas and file screens on Windows 2003 Storage servers. Managed DFS.

• Setup environment to manage Apple Macintosh computers using Active Directory for user accounts, Open

Directory for computer accounts and Apple Remote Desktop for software deployment, imaging, OS updates,

etc.

• Built Exchange archiving solution using Enterprise Vault.

• Administered Symantec Netbackup.

• Supported Cisco Call Manager (VOIP) and Cisco Unity (voicemail)

• Built Windows 2003 32/64 bit Print Servers

• Administered Symantec Endpoint Protection.

• Built Sophos Antivirus environment and trained junior personnel on rollout and management.

• Setup Numara Track It helpdesk and software/hardware inventory system.

• Created Numara Deploy packages for remote software installations.

• Managed VMware ESX Server and setup VMware ESXi test environments.

• Setup various servers to manage mobile phone email including Goodlink and Blackberry. I also supported

iPhone, Windows Mobile, Palm and Android (Activesync).

• Setup Acronis Snap Deploy OS imaging system.

• Advanced software troubleshooting skills for break/fix server applications and systems.

• Supported, administered, and managed remote sites in Sacramento, the UK and China.

• Provided excellent customer support and training for junior co-workers and customers on various systems.

• Created project plans, including communication plans when designing and building new systems.

• Documented processes including user and administration guides.

• Setup licensing servers.

• Racked HP servers, cable management, OS installation and configuration.

Desktop Support/Web Design

Tymeless Music Group, Inc - Encino, CA - August 2002 to March 2003

Desktop Support/Web Design

* Managed with users in developing basic content and assisted in developing and monitoring project plans.

* Provided Desktop support.

* Created and designed images and page layouts for various company affiliate websites.

* Assisted overall site design, navigation, and architecture.

* HTML programming skills.

* Experienced in using Adobe Photoshop and Microsoft FrontPage.

* Email administration.

Help Desk Analyst

Scripps - San Diego, CA - September 2001 to August 2002

Fielded calls from users who experience technical problems with all business applications and Personal

Computers.

* Asked questions to gain a clear understanding of the issue and fully documented calls using Remedy

software.

* Maintained logical and systematic approach to diagnosis and troubleshoot technical problems.

* Solved issues and concerns over the telephone escalating calls to specialists when necessary.

* Remotely accessed UNIX and Citrix Metaframe systems to troubleshoot user connectivity issues.

* Administered Novell and Windows NT network accounts.

CP Kelco

Help Desk Analyst

Scripps - San Diego, CA - September 2001 to September 2001

Provided first level support for over one thousand users on Windows NT 4, 2000, 98 and 95 workstations

running Office 95 and 2000, Lotus Notes 5, Adobe Acrobat and various business applications.

* First contact for all user system issues and concerns.

* Troubleshoot software and hardware (50% laptop) problems, taking ownership, and resolution.

* Closed 85% of calls at first level, did walk around as necessary, supported manufacturing plant, research

and development, administrative and executive personnel.

* Documented and managed issues over the telephone and through email.

* Delegated escalated calls for solutions to appropriate individuals.

* Collaborated with team of national analysts company wide.

Assistant Project Manager

MTA - New York, NY - November 1992 to April 2001

Implemented an optical character recognition system, decreasing the need for manual data entry.

* Installed and upgraded various operating systems including Windows 95, 98, and NT4.

* Troubleshot hardware and software computer issues and basic LAN problems.

* Replaced and installed floppy drives, hard drives, CD Rom, CD R, DVD Rom, Zip, Jaz USB, SCSI, and

Firewire mass storage devices.

* Installed Ethernet, video, audio, and modem PCI, ISA and AGP devices.

* Installed network / local printers, scanners, digital cameras USB, SCSI, parallel port and Firewire devices.

* Installed and upgraded business applications such as Microsoft Word, Excel, Outlook, Access, PowerPoint,

and Paradox.

* Supported approximately eighty computers and users.

* Managed five supervisors on a daily basis.

* Supervised one hundred seventy employees on a daily basis.

* Recorded timekeeping and payroll information within On-Trac software for accurate payroll and/or tracking

absenteeism of employees.

* Dispatched trains in an expedient, yet safe and correct manner according to the daily challenging timetable.

* Minimized service disruptions through the timely restoration of service in emergencies.

* Maintained accurate train accountability documents.

* Completed and excelled in DuPont safety course.

* Responsible for safety of all passengers and proper care and condition of trains.

* Have knowledge of all train related documents to maintain on-time performance.

Electronics Technician Second Class Petty Officer

US Navy - San Diego, CA - September 1986 to July 1992

Supervised junior personnel.

* Managed, troubleshoot, repaired, and operated various computer systems.

* Maintained electronic labs for students at the Naval Postgraduate School.

* Calibrated transceivers for maximum performance.

* Created requisitions for repair parts.

EDUCATION

Learning Tree

2007

Electronics and Electricity

Electronics Technician 'A' School

MILITARY SERVICE

Service Country: US

Branch: Navy

Rank: E5

ADDITIONAL INFORMATION

Microsoft Certified Professional (MCP)

• Installing, Configuring, and Administering Microsoft Windows 2000 Professional

• Installing, Configuring, and Administering Microsoft Windows 2000 Server

• Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

SKILLS

OS: Microsoft Windows Server 2003, 2008, 2008 R2

Software: Microsoft Exchange 2003, 2007, Active Directory, Citrix XenApp, VMware, SQL, SharePoint,

Shavlik, CAS, IIS, Enterprise Vault email archiving, Sophos Antivirus

Scripting: PowerShell

Databases: SQL

Tools: Foglight, Acronis, Legato, Netbackup, Big Brother, Numara Track-It, Nagios, Spiceworks

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