Manager Customer Service
Resume:
Susan Le
Concord, CA
*********@*****.*** - 209-***-****
Susan T. Le
**** ******* ****. *-* Concord, CA. 94521 209-***-**** *********@****.***
Education
Merced High School – Merced, CA
High School Diploma, 2006
CSU Sacramento – Sacramento, CA
2006-2007
EXPERIENCE
G by Guess
Store Manager
Feb 2011- 2014
Ran flagship location highest volume on the west coast
On boarded and trained all levels of management and ensured continued development within the district
Assisted in new store openings within both east and west coast regions
Oversaw hiring, training and development plans of a staff of 30-100 employees, and up to 7 members of
management including an unassigned store manager
Oversaw all daily operations of a 4 million dollar business to include scheduling, payroll management, shipping
and receiving, product flow, supply orders, stores monthly profitability, cash handling, visual presentation and
marketing set up, hiring, recruiting, training and development, & HR paperwork
Ensured proper facilitation of district and store meetings, training modules and team career planning as directed
per corporate training and development department
Assisted in recruiting 6 assistant managers, two co managers, and three store managers to support district
growth
Managed and maintained a district networking log to support succession within district
Continuously decreased shrink percent for 3 of the 11 stores under my supervision within district
G by Guess
Co-Store Manager/Assistant Manager
Aug 2008-Jan 2011
Assisted Store Manager in responsibility for the store
Assisted in recruiting and training entire management staff in first location
Trained new and current staff on all policies and procedures
Promoted sales by demonstrating merchandise and products to customers
Prepared reports by collecting, analyzing, and summarizing information
Managed and controlled shrink
Received and processed shipment
G by Guess
Sales Associate
Sept 2007-July 2008
Greeted customers and determined their wants and needs
Processed customer transactions (credit, cash, checks, etc.)
Assisted in display of visual merchandising
Assisted in operational organization
Maintained inventory control
Relevant Skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Proficient in 10 key
Competent in computer navigation
Able to multi-task and successfully work under time constraints
Excellent customer service skills
Effective communication skills
References
Butch Paredes
District Manager Greater Los Angeles G by Guess
Arlanda Northington
Lead Training Manager G by Guess
Amanda Kaiser-Johnston
District Training Manager G by Guess
WORK EXPERIENCE
Store Manager
Guess? Inc - Milpitas, CA - September 2007 to June 2014
EDUCATION
Business
CSU sacramento - Sacramento, CA
2006 to 2007
Diploma in General Studies
Merced high school - Merced, CA
2002 to 2006
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