Customer Service Data Entry

MARK JOSEPH MAŃALAC GARCIA

Address: **** *. ** **** **., La Huerta Paranaque City

Cell No. 090********

E-mail address: *********@*****.***

NATURE OF WORK/ INCLUSIVE

POSITION YEARS

Data Entry Analyst Dun and Bradstreet Philippines Inc.

- Project based April 22, 2014 – 4th Flr. Cargohaus Bldg. Brgy. Vitalez

August 29, 2014 MIA Road NAIA Complex Parañaque

Assessing and organizing City

data generated from

research, customer

relations or business

relations.

Presenting data and

developing relational

databases for collecting

data and in some

organizations.

Manually or

automatically uploading

information, data entry

analysts manipulate the

data to create specialized

reports.

Customer Service

Representative Project based Infocom

October 10, 2013 AirAsia Zest Campaign

• Handles day-to-day - February 15, SPi Global PLDT Garnet Bldg. F. Ortigas

operational requirements 2014 Jr. Ave. Ortigas, Pasig City

(works in various

rotational shifts from

0700H – 2300H; 5 days a

week) of the AirAsia Zest

Contact Center.

• Books and issues

itineraries and flight-

related services. Handles

transactions of incoming

correspondence received

from phone calls such as

flight retimes,

cancellations, airline

service recovery options,

requests and complaints.

• Creates solutions to

concerns of guests

involving their flights.

Provides case escalations

to customer care team,

refund support team and

IT department

• Maintains required

scores from scorecards

using metrics involving

average holding time,

service level, errors,

quality assurance and

monthly product

knowledge exercise

Service Crew Jollibee Redemptorist Roxas Blvd.

November Baclaran, Paranaque City

• Counter frontline who 21,2012 - July

provides customers with 31,2013

a quick and accurate

service and show

sensitivity to their

individual needs, both

from behind the till as

well as in the dining

areas.

• Food Preparation and

cooking the wide variety

of food involves using a

broad range of

equipment and tools.

• Produces orders to a

consistently high

standard and understand

that quality control is

vital.

• Observes cleanliness and

Hygiene requiring

thorough training in

order to maintain our

high standards.

ON THE JOB TRAINING/

INCLUSIVE YEARS

POSITION

June 2011 - San Dionisio Credit Cooperative

Practicum- Data Encoder November 2011 Paranaque

STUDENT DEVELOPMENT SEMINARS AND TRAININGS

DATE TRAINING INSTITUTION

December 2011 • Computer hardware TESDA – Bernardo College

servicing NC II

September 2011 • Book keeping NC III TESDA – Bernardo College

EDUCATIONAL ATTAINMENT

Associate Degree in Computer Science

InfoTech Institute of Arts and Sciences

Dr. A. Santos Ave., Sucat, Paranaque City

Graduated last May 2012

References:

Paul Magat - Operations Supervisor / Infocom - 094********

Paolo Gamalinda - Team Leader / Infocom - 091********

Ana Mercado - Adhoc Team Leader / Infocom - 093********

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