Michael Marquez
New Lenox, IL
************@*****.*** - 815-***-****
WORK EXPERIENCE
Shift Manager
Dunkin Donuts - New Lenox, IL - June 2008 to Present
Responsibilities include; deal directly with customers either by phone, or face to face, respond quickly to
customer inquiries, handle and resolve customer complaints, obtain and evaluate relevant information to
handle product and service inquiries, process orders, organize work flow, work with cash payment and register
management. This job depending on school hours was between 20-40 hours.
EDUCATION
associate's in Government and Politics
S University St - Normal, IL
2011 to 2014
Illinois State University
January 2011
Joliet Junior College - Joliet, IL
August 2008 to 2011
ADDITIONAL INFORMATION
Skills
Skill includes: organizational skills, intra-interpersonal skills, and ability to use inductive and deductive
reasoning skills, willing to work long hours, and has outstanding work ethics.