Customer Service Assistant

Francine B. Aguilar!

*** ******* ** - *** *********, CA!

H: 415-***-****!

*************@*****.***!

!

Objective: To secure a full time position,where I can utilize my customer service!

!

skills and grow within a team to be an asset to the company.

!

Skills:!

!

*Bilingual-Spanish Speaking

*Excellent phone etiquette assisting customers with minimal management intervention!

!

*Resolve customer complaints on the spot with a positive attitude

*Proven ability to analyze problems, set priorities, implement projects, and achieve successful!

results working independently!

*Ability to handle difficult situations and strong personalities in a calm manner!

*Technical Skills: MS Office Proficient, Trained in Apex System ApolloLX scheduling, Syngo!

!

Dynamics

!

Work Experience !

• UCSF Pediatric Access Center May,2014-August,2014!

• registering new patients!

• scheduling appointments!

• working in the work-que list!

• answering phones !

• taking consultations from outside providers!

• entering referrals!

• Collects and verify patient information!

• enters patient information into apex system!

• Enters patient Insurance Information correctly !

!

*UCSF Echo &EKG lab October 2012- February 2013!

• Schedules and pre-registers patients by telephone or in person before first appointment!

and for return appointments in ApeX system and in Apollo LX!

• Collects and verifies insurance and referral/authorization information.!

• Arrives patients in the Apex system and enters data into the system appropriately.!

• Managed Work-queue List!

• Answering phones for ECHO&EKG Lab !

!

!

• UCSF Medical Center-Department of Ophthalmology February 2012 to October 2012

• Schedules and pre-registers patients by telephone or in person before first appointment!

and for return appointments in ApeX system!

• Collects and verifies insurance and referral/authorization information.!

• Arrives patients in the Apex system and enters data into the system appropriately.!

• Answering phones in the Ophthalmology phone bank!

• Assisted Practice Assistant in scheduling appointments and obtaining authorization!

• Managed Work-queue List for Optometry visits.!

!

!

• Macy’s - San Francisco, CA (June 2010 - January 2012)Sales Associate

• AT&T Park - San Francisco, CA (March 2010 - June 2010)!

!

Customer Service Associate

!

Troy's Contracting - San Francisco, CA (Feb 2007 - July 2008)!

Manager Assistant!

!

Education!

High School Diploma: June 2008!

City College of San Francisco - San Francisco, CA (Aug 2008 - Dec 2010)!

!

Major: General Classes (AA) N/A

!

References!

1. Jennifer Balestier – Analyst Supervisor UCSF Medical Center 650-***-****!

********.*********@**********.***!

2. Jarrod Brede- Supervisor UCSF Medical Center 415-***-****!

3.Dr.Allen Flach allen.flach@med.va.gov!

Or *******.******@**********.*** assistant!

4.Matt Bogerman supervisor UCSF Medical Center 415-***-****!

Contact this candidate