IT Specialist

Anthony Duke

**** * ******* **** *** Angeles, CA 90019 Phone: 858-***-**** **************@*******.***

DESKTOP SUPPORT/IT SPECIALIST

Project organization skills proven by 16 years of employment and continuing education. Motivated,

personable business professional with talent for quickly mastering technology – completed Web

Design certificate course at California State University Dominguez Hills and completed Microsoft

Certified Technical Specialist (MCTS) course at New Horizons Computer Learning Center.

Currently studying for A+ and MCSE Server and Desktop Infrastructure certifications.

Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent

with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills and team player.

Professional Experience

PROSIGHT SPECIALTY INSURANCE – GLENDALE, CA 10/2013 to Current

Site Administrator/IT Specialist

Key Results:

Responsible for the upkeep, configuration, and reliable operation of computer systems, servers, switches and routers.

Ensure that the uptime, performance, resources, and security of the computers managed meet the needs of the users,

without exceeding the budget

Install, or upgrade computer components and software; automate routine tasks; troubleshoot; train and/or supervise

staff; and provide technical support.

Support end users with IT related problems in a responsive and service oriented manner.

Setup, management, and maintenance of IT related equipment.

Monitor backup jobs and ensure high level of completion success rate.

Manage time and projects effectively.

Help put processes in place to maintain a stable network environment.

Assist with the troubleshooting, installation, and implementation of systems.

Ensure data integrity with regard to our fixed asset inventories.

Provide input and recommendations to the organization surrounding hardware and software technologies and how

these technologies can assist the business being especially proactive with new technologies.

Develop and monitor performance levels of software and hardware and evaluate.

Recommend, and propose alternative methods of information processing.

Develop and maintain information architectures (data, application, and network) ensuring the system is on line daily.

Maintain hardware and software maintenance agreements to ensure integrity of operations processes.

Pomeroy IT Solutions – Hebron, ky 10/2012 to 10/2013

GLOBE IS/IT External Client Analyst

Contract at Nestle Glendale, CA

Key Results:

Install and test applications for Windows 7 migration. Including installation of software for Blackberry cellular phones

and wireless aircards (Sprint, AT&T, & Verizon)

Build, deploy, update and maintain computers, laptops, and mobile devices for all users & contractors,

serves as a single point of contact for all Software, Hardware, and Images escalations.

Software and Image validation testing, integration and support. Set up test workstations for application owner to use

remote desktop for testing. Contact and work with the application owner to finalize the Package Request Form (PRF).

Deploy SNOW5 migration. (SNOW4 Windows Vista to SNOW5 Windows 7)

Work with the application owner to integrate the application into the environment

Perform limited Image Testing. Test updates on current production image

Install and test applications submitted for local install application.

Verify and edit installation steps for submitted local install application.

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Testing of business critical websites, Access databases and provide remediation. Establish requirements for application

packages on new systems.

Perform Daily Operating Procedure systems checks and tests. Document test results and update asset spreadsheet.

Manage small to medium IT projects – software deployments & upgrades, laptop & desktop builds, reimage, refreshes,

end user training, etc.

MINDLANCE – Hoboken, nj 3/2012 to 6/2012

ITS Desktop Technician

Contract at The Getty Trust Los Angeles, CA

Key Results:

Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform

minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or

appropriate software. This includes imaging PC’s/laptops with chosen imaging software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to

provide technical assistance and support.

Assist programmers and network administrators with testing and debugging new programs on multi platforms. (Mac &

PC’s)

citizen watch company – torrance, Ca 2008 to 2011

Computer Operator

Key Results:

Manage all aspects of day to day computer operations. Including install and support laptop, desktop computers

software updates also answers help desk calls to assist end users encountering problems

Maintain computer and peripheral equipment such as tape drive, printers, data communications equipment, servers.

Observes peripheral equipment and error messages displayed on monitor or terminal to detect faulty output or machine

stoppage

Physical installation of computer systems and networking.

Perform basic system and network administration tasks including: managing authentication, workstation imaging and

configuration management, backups, monitoring, etc.

Provision and support of office and remote employee infrastructure: computers, phones, multiple operating systems,

email, networking, computer peripherals.

Strong customer service skills, able to offer hands on support with the ability to pass on information to help end users

become self-sufficient and assist with hardware, software and network troubleshooting.

ADP – West des moines, ia 2007 to 2008

Computer Operator

Key Results:

Submit scheduled jobs and monitored system programs using Maestro and Solaris 10 software. Ensured

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security, reliability and availability of the client information. Create clarify tickets by disseminating

information to DBA’s and Network Engineers.

Monitored automated daily stats report that created alert errors and escalated to on call field technician when levels

reached critical. Displayed outstanding customer service and teamwork.

Education

new horizons clc– culver city, Ca

Microsoft Windows Server Junior Administrator (MCTS), 2012

california state dominguez hills – carson, Ca

Web Design Certificate Course, 2011

university of phoenix – san diego, Ca

E Business/Information Systems, 2002

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Skills

IBM AS/400 OS/400 Microsoft Office All Unix

Report Preparation Versions ITS Help Desk Support

Written Correspondence Domino Lotus Notes Network Administration

General Office Skills Windows Professional Presentations

Novell ZEN works Environments (XP, Spice works

Novell GroupWise Vista & 7) Acronis True Imaging

Lion OS X (Apple Mac OS) Windows Server Symantec Ghost

Mac Pro Xeon 2008 Servers Microsoft Exchange Server 2010

Casper Imaging (Mac) Windows Server Network+ 2009

MacBook Pro/Mac Air 2008 R2 Enterprise Asset Authority Management

Exchange Server Customer Service

Web design

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