Management Service

Manager(IT) - Information Systems

. IT Project Management professional with 5 years of experience leading

global implementation projects for Service Management and Service

Delivery for multimillion-dollar companies across diverse industries.

. Respected leader of creative teams, which includes integrating with IT

Infrastructure divisions and other Application teams. Conceptualize and

orchestrate project plans and project implementations that effectively

deliver Business value.

. Expert in the technical, conceptual and Business need provided through

IT. Proven ability to drive projects and delivering High Quality

implementations on time and execute successful project deliveries.

Skills

Project Management Focus Group Discussions( with

Project and Service Delivery Stakeholders)

Vendor Management Development of Training Materials

Requirement Gathering

Resource Planning and training Development of Regulatory Docs.

Creative Team Leadership Marketing & Promotions

Project Planning and Delivery Service Portfolio Management

Account Management

Professional Experience

Ranbaxy Laboratories Ltd., Gurgaon - Multimillion-dollar Company selling

affordable medicines across the globe

Manager- Information Systems June

2012 to Present

Delivering IT Projects on applications like implementation of BMC Remedy,

ADDM, Entuity, BPPM, BBNA, TMART across the Ranbaxy domain and supervise

project management for implementation of ITIL based IT Service Management

Suite across various locations of Ranbaxy across the globe.

Responsibilities:

. Implementation of IT Service Management application across the globe for

Ranbaxy.

. Coordinate infrastructure related support, technical architecture

finalization, server sizing etc. for new application deployment projects

or migration.

. Supervise IT Managed Services and ensure adherence of SLA.

. Solution Approval after careful comparisons and taking market surveys.

. Ensure that the implemented systems are compliant with the regulatory

requirements.

. Vendor Management and Solution delivery.

. Managing vendor and internal teams for requirement and Scope Management.

. Integrating the systems for data migration and improved Service Delivery.

. Developing the marketing strategy to create awareness about the tool and

promote active usage.

Projects Worked on

. ITSM Remedy (Service Management Tool) which includes Incident

Management, Problem Management, Change Management, IT Asset

Management, SRM, SLM, Knowledge Management and other ITIL based

frameworks Implementation across all the global locations of Ranbaxy.

. Implementation of ENTUITY (Network Management Tool) across the global

network of Ranbaxy.

. Implementation of ADDM (IT Asset Discovery Tool) across all the global

locations of Ranbaxy.

. Implementation of BBNA (Network Automation Tool) across the global

network of Ranbaxy.

. Implementation of BPPM (Server Monitoring and event Management Tool)

across all the global Locations of Ranbaxy.

. Implementation of TMART (Application Monitoring Tool) across all the

locations of Ranbaxy.

Integration of these tools with various existing tools like McAfee EPO, HP

SIM etc and with each other as well for fetching data and providing

efficient Service Delivery and maintaining an Effective Service Management

System.

Key Achievements

. Planning a phase wise release of BMC Remedy across the globe and

releasing it with proper trainings and handholding given to the

stakeholders.

. Released successfully in All-India Locations and then for global

locations in a phased manner.

. Remedy tool has been implemented and is running successfully across

the globe.

. Planning stage for putting further enhancements in the next release.

. Entuity (Network Monitoring tool) has increased the Network uptime and

made the Network Monitoring centralized as well as Responsibility

Matrix has been clearly defined and incorporated in the system.

. Global IT Asset Inventory is easily available through ADDM and updated

with a report generated in few clicks.

. IT Asset Inventory report made the License and Warranty Management

with Vendors very smooth and automated.

. Automatic alarms were set for Warranty and AMC expiry.

. BBNA tool made Network Management centralized by managing 1200+

Network devices.

. BPPM tool was successfully implemented and monitored 1000+ Production

servers by reducing downtime and tracking issues and its resolutions

through Integrations with BMC Remedy

. Appreciation on BMC Remedy implementation from Senior Management for

managing the complexity of the solution and its integrations with

other tools for Incident Management.

. TMART Application Monitoring helped in making Business Critical

Application running 24X7 efficiently and also benchmarked Time to

access by Simulating Synthetic Transactions.

. Pursuing PMP.

HCL Comnet Ltd, Noida - The services arm of HCL Ltd. Providing IT Services

to Multinationals in various sectors across the globe.

Senior Analyst July

2009 to June 2010

Infrastructure Server Monitoring for Johnson & Johnson in NA and EMEA

region. Monitoring of alerts coming through HP OVO console and creating and

assigning tickets to concerned teams according to the categories.

Responsibilities and Accomplishments:

. Achieving and maintaining an SLA of 99.3% for 3 quarters in a row.

. Was rated the best performer in the team for 5 months.

. Changing assignment rule and provide resource scheduling to maintain

resource optimization across 24X7 operations.

. Started an initiative "Actions and Learning" within the team so that any

new joiners in the team would get hands-on experience of the system.

. Maintaining and expanding the Knowledge base of the team by organizing

tool and system relevant trainings like HP OVO, BMC Remedy etc.

[pic]

Wipro Technologies, Bangalore and Gurgaon - Leading Multinational providing

IT and IT enabled services across the globe.

Project Engineer

December 2007 to July 2009

Maintaining the Performance Management module of a major telecom giant in

Ireland. Creating and analyzing reports of the Network and then take

remedial action. Flow analyzer reports to be generated periodically and its

analysis to be provided as enhancements in further version or patch

releases.

Responsibilities and accomplishments:

. Fetching and populating data by running configurable scripts for Network

Management across Ireland Region.

. Creating reports through Crystal Reports tool to facilitate monthly

Performance review of the network.

. Monthly flow analyzer reports to manage traffic across the network.

. Analysis of the reports generated and taking inputs from the team to

enable changes in the system in order to provide optimum performance to

the system and provide maximum uptime.

. Developed a tool to maintain the passwords of all the employees as it

removed the tedious process of getting the password fetched from the

Ireland team whenever their account is locked out.

Technology

Software: MS Project, Crystal Reports, MS Office (Word, Access, Excel,

PowerPoint), MS Visio, BMC Remedy

Education

Institute of Management, Nirma University, Ahmedabad

Master of Business Administration, June 2010 to March 2012

. Major: Marketing

. Minor: Operations

. Graduated with merit.

MADHAV INSTITUTE OF TECHNOLOGY AND SCIENCE, Gwalior

Bachelor of Engineering, August 2003 to June 2007

. Major: Electronics

. Graduated with Merit

Internship/Projects

Omnitech Infosolutions Ltd., Mumbai

Summer Trainee, April 2011 to June 2011 (during MBA)

. Responsible for generating leads and business development

. Client list development and sales pitching.

. Business Development through meeting CIO/CxO level people and making

presentations

. Mapping client requirements and customizing solutions

. Providing End-to End to hardware and Software support. One stop

solution for IT services.

Extra-Curricular activities

. Head of the Media Committee for NIRMA University concerned with PR and

Sponsorships as well as media coverage for important events.

. Part of Core Committee and Logistics for organizing various

conferences and events.

. Anchor for Debates and College cultural festivals.

. Organized a "Green Day" campaign in the organization to spread

awareness on global warming.

. Organized a "Cloth donation" drive with a Gurgaon NGO to collect

clothes for Underprivileged children.

. Collected funds for "Help Age India" which works for whose endeavor is

to help the aged people.

Awards and Achievements

. ITIL Version 3 certified.

. Global Implementation of ITSM Remedy, ADDM and Entuity across the

globe and within budget and specified timelines.

. Awarded a certificate of Merit in NIIT National Aptitude Test.

. Secured a merit position of 198 at the in the State Level Pre

Engineering exam.

. Won a third prize in Ad-Mad show in inter college fest.

. Won a second prize in Marketing Communications competition at Post

Graduation level.

. Got first position in a Marketing Debate competition.

Personal Information

. Father: B. B. Mathur - Retired Government official, Gwalior-

MP

. Mother: Usha Mathur - Home maker, Gwalior- MP

. Sibling: Ankur Mathur - Dena Bank, Mumbai

Contact this candidate