Customer Service Administrative Assistant

TYNIECE DEAN

**** **** ****** **, **********, DC 20018•240-***-****•***********@*****.***

Experience

**/**** - *******

Document Technologies Inc. Washington, DC

Docketing/Records Clerk

Performs USPTO Searches;

Clears daily docket;

E-mails daily and weekly dockets to attorneys and staff;

Dockets incoming Office Actions, Notices of Allowance and other USPTO documents;

Updates client matters in docketing via InProtech;

Update patent application status in accordance with PAIR;

Requested barcodes for client matter numbers from Orion

Opened, scanned, distributed Client, Associate, Litigation, and USPTO mail

08/2006 – 10/2011

Document Technologies Inc. Washington, DC

Supply Technician

Handled special orders for Hunton & Williams;

Assisted paralegals and attorneys with specific order requests; and

Maintained and stocked inventory in supply room.

Customer Service Associate

Opened, scanned, distributed Client, Associate, Litigation, and USPTO mail

Answered Multi- phone lines for clients

Assisted clients with supplies, deliveries when needed

04/2005 – 05/2005

Midtown Personnel Group Inc. Washington, DC

Administrative Assistant

Maintained confidential office and client information;

Performed reception and mail distribution tasks; and

Ordered office supplies.

Education

Spingarn High School Diploma Washington, DC

Technical Learning Center, Inc. Diploma Washington, DC

Certified PC Specialist

Columbia Southern University, Bachelors in CIS/ B.S. Orange, AL.

References

References are available upon request.

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