Customer Service Technician

Robert Hay

**** ********* *****

Springfield, OH 45503

908-***-**** ******.*.***@*****.***

SUMMARY:

Certified Computer Technician with experience in different areas, such as

computer services and installation, communications and print. Works well

under pressure, individually or in a team setting. Enjoys challenges, like

adapting to new situations or conditions and problem solving. My technical

expertise covers several systems-related fields, such as installing,

repairing and troubleshooting.

CERTIFICATIONS:

A+ certification (hardware and operating system)

Dell Certification in Laptops, Desktops and Server repair

Education:

DeVry University, North Brunswick, NJ June 2013

Bachelor of Science in Network & Communications Management

Curriculum Summary:

- Introduction to Networking

- Routing & Switching

- Introduction to WAN Technologies

- Network Operating Systems - Windows & Unix

- Voice/VoIP Administration

- Wired, Wireless and Optical Communications

- Wireless Technologies and Services

TECHNICAL KNOWLEDGE:

. Proficient in Microsoft Office (Word, PowerPoint, Excel, Access)

. Internet and Email savvy

. Windows, Routers & Switches, Wireshark, LAN/WAN, TCP/IP, IPv4, Linux,

Mac OS, Wireless, VoIP, and Virtual Box.

SENIOR PROJECT:

Community Presbyterian Church, Edison, NJ

Hardware Specialist

- Conducted a site survey of current wireless accessibility, and

upgraded wireless capabilities throughout the facility. Evaluated and

upgraded network communication between administrator's offices. Set up

routers, laid cabling and ensured optimized set-up and functionality.

Work Experience:

iHop, Union, NJ 3/2013 - 8/2014

Driver

. Deliver food to customers

. Provide quality Customer Service

. Handle monetary transactions

Diversant (Bank of America), Pennington, NJ 8/2013 -

8/2014

Computer Consultant

. Disconnecting Computers

. Reconnecting Computers

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