Customer Service Representative

Amos C Walker

*** ********** ** ? Rochester, NY *4606 ? 585- 719-4747

***********@*****.***

EDUCATION

Monroe Community College

Rochester, NY - Corrections Administration A.A.S

Keuka College

Rochester, NY - BS Criminal Justice - In progress

RELATED COURSEWORK

Constitution Law and Rights-LC

Criminal Procedure Law

Community Based Corrections

Criminology

Juvenile Justice

Modern Business Mathematics

Human Anatomy/Biology

Psychology

WORK EXPERIENCE

Word of Life Ministries Oct 2011-

Perform efficiently all custodian maintenance duties including sweeping,

mopping, stripping, polishing, and buffing floors, vacuuming, and

shampooing carpets, spot cleaning, cleaning and emptying trash cans,

dusting and cleaning working surfaces, walls, cabinets, furniture, and

fixtures, cleaning, sanitizing and restocking supplies as needed.

ATT, March 2011- August 2011

Customer Service Agent

Reviewed account information and processes

Attracts potential customers by answering product and service questions;

suggesting information about other products and services, Resolves

product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best

solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

Rochester Athletic Club, April 2010-December 2010

Customer Service/Collections

Responsible for taking admission of customers in health club

Negotiated payment arrangements, settlements, deposits and guarantees

Performed Data Entry in to system, updated information of new customers

into system

Assisted customers if they are making changes in their accounts

Genesee Valley Associates, August 2006 - April 2008

Collection Service Representative

Collect payments on past due bills, Organize list according to severity

of delinquency, Locate customers using credit bureau information,

background checks, loan documents, and other paperwork or databases.

Initiate repossession proceedings or hand over account to law practice

that specializes in debt collection.

Verizon Wireless, April 2001 - August 2006

Supervisor/Customer Service Rep

Exceeded Center Performance Standards for: Average Handle Time, Client

Feedback, First Call Resolution

Handled irate customers in a calm and professional manner and provided

excellent customer service. Monitors productivity of customer service

representatives and generates reports. Answers questions and recommends

corrective services to address customer complaints. Determines work

procedures, prepares work schedules, and expedites workflow. Supervised

and performed management of up to 15-30 employees.

Internship, Monroe Community College, Rochester, NY January 2013- May

2013

. PAC-TAC- . Citizens, Students and police working together to make an even

greater impact in our community. Police and Citizens Together against

Crime.

. 90 Service Learning Hours

. Certified in Community College Citizen Preparedness Program

. Class D driver's license

. 8 Hour Pre-Assignment NYS Security Guard

Special Skills

Knowledge of Microsoft Office, Windows, and WordPerfect.

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