Customer Service Medical

Kiffany Springfield

Personal Caregiver - SCN America

Kankakee, IL

******************@*****.*** - 815-***-****

Personable, highly organized and resourceful professional seeking a long-term career in the medical industry

with an emphasis on medical administrative support.

* Recognized for sound judgment, attention to detail, and positive attitude.

* Proven ability to facilitate efficient workflow while ensuring quality and compliance.

* Strong communication skills with an aptitude for building strong working relationships with teammates.

* Typing speed: 65 words per minute.

WORK EXPERIENCE

Personal Caregiver

SCN America - Orland Park, IL - September 2012 to Present

Provide companionship and personal care for individuals during periods of incapacitation.

* Complete numerous healthcare-related duties, including monitoring vital signs and medication, administering

meals and providing ambulation and personal-hygiene assistance.

* Prepare and maintain records of patient progress and services performed for changes in condition.

Cashier/Customer Service

Benson's Grocery - Hopkins Park, IL - January 2012 to September 2012

Provided prompt, efficient, and gracious customer service to ensure customer satisfaction and repeat

business.

* Accurately and efficiently handled monetary transactions while maintaining all cash and media at the registers

and upholding the appearance of the work area.

* Met or exceed company productivity standards for all operational processes: Shipment processing,

markdowns, merchandise signage, replenishment and recovery of sales floor.

Crew Member/Customer Service Rep

McDonald's - Bradley, IL - May 2009 to December 2009

Served customers in restaurant that specializes in fast service and inexpensive carry-out food.

* Greeted customers entering the establishment and maintained communication throughout the ordering

process.

* Accepted payment from customers, and made change as necessary.

* Ensured adherence to all standards for customer service, product quality, safety monitoring and food

handling.

EDUCATION

Associate in Science in Medical Administrative Assistant

Ultimate Medical Academy - Tampa, FL

August 2014

ADDITIONAL INFORMATION

KEY PROFICIENCIES

Introduction to Medical Administrative Assisting * Medical Terminology * Patient Processing * Pharmacology

* Medical Law & Ethics * MS Office Suite * Electronic Health Records * Pathophysiology for Medical Office

* Anatomy & Physiology * Medical Transcription * Office Accounting * Principals of Management * Computer

Information Systems Medical Billing * Records Management * HIPAA Compliance * Greenway Prime Suite

EHR/PMS

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