Technical Support Maintenance

Objective: To strive for excellence and attaining professional distinction

at all time in all circumstance and contribute to the success of a

dynamic organization that recognizes and encourages hard work and

efficiency in the industry

Technical and Soft Skills:

. Well-organized and highly efficient working in a multi-tasking

dynamic environment.

. Ability to plan, organize, supervise and to be supervised.

. Ability to work under pressure.

. Strong verbal and written communication skills.

. Ability to work in team and independently.

. Efficient in Microsoft. Office Suites (Excel, Access, Outlook,

Word, PowerPoint) and above, Imaging, Scanning, Office Management

and Administration, SQL

Experience:

Hawaii Technologies

June 2009 to Dec. 2010

. Accurate preparation and updating of customers request.

. Assisting technical support staff with the installation and

troubleshooting of PC network

. Frequent inspection and maintenance of mobile radio signal and

other mobile equipment.

. Solve problems and investigate/resolve a wide variety of issues

and requests that include gathering additional information,

setting expectations and working with other support organizations

to fulfill the request.

. Routes, maintains and tracks outstanding servicing requests and

provides thorough follow up.

. Accountable for the successful resolution of all customer requests

Nigeria wire and Cable

April 2011 to July 2013.

QA inspector

. Maintained adequate inventory of replace telecom equipment.

. Ensuring quality in cable production in accordance with ISO

specification.

. Ensuring a clean, hygienic and safety working environment.

. Performing routine equipment calibration and chemical check.

. Perform qualitative and quantitative analysis for product quality

assurance.

Bodlum Engineering and Technical Service: September 2013 to May 2014.

. Provide support for the engineering team in collaboration with

third party contractor.

. Troubleshooting and maintenance of network cables.

. On-site monitoring.

. Coupling and assembling of parts.

. Education:

Federal University of technology Minna, Nigeria

2005 -2010

B.Sc. in Chemistry science

University of Ibadan Ibadan, Nigeria 2000 -

2001

Associates in Computing science

References: Furnished Upon Request

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