Customer Service Quality Assurance

Ajmal Tahir

**** - ** *** ****** *****, Scarborough, ON. M1H3H5

Telephone: 647-***-**** Email:

**.*****@********.**

Profile:

A Highly experienced and dedicated individual in scientific and management

fields who wants to utilize his expertize for the betterment of the firm;

an upholder of integrity with willingness to adapt and work effectively

with a team and individually.

Education:

University of Toronto, Toronto, ON 2009

- 2012

Honours BSc, Specialist in Applied (Industrial) Microbiology

Centennial College, Toronto, ON 2005

- 2008

Honours Advance Diploma, Biotechnology Technologist - Industrial

Microbiology

Summary of qualifications:

Acquired mastery of verbal, non-verbal and written communication skills,

highly analytical, research - scientific and management, time management,

management and supervising, leadership, planning, and team-player.

Proficiency in Microsoft Office, Excel, PowerPoint, Word, and Outlook.

Experienced in microbiological, chemical, biotechnological, environmental,

food, and pharmaceutical laboratory practices. Knowledge of Quality

Control, Quality Assurance, Hazard Analysis and Critical Control Points

(HACCP), Workplace Hazardous Materials Information System (WHMIS), Material

Safety Data Sheet (MSDS), and Occupational Health and Safety Act (OHSA).

Professional experience:

University Health Network (UHN)

Princess Margaret Cancer Centre, Toronto, ON 2013 -

Present

Health Records Team Lead

. Leading a team of eight members to initiate the daily activities of

proper assembly of patients' reports in their assigned hospital

charts.

. Helping doctors, nurses, clinical trial coordinators, and secretaries

by providing requested documents over the phone, via email, or in

person with accurate implementation of hospital policies and

procedures.

. Researching hospital databases (Electronic Patient Record [EPR] and

Chart Location System [CLS]) to obtain missing medical records numbers

(MRN) on patients' reports.

. Picking up reports from several clinics, research to detect misfiled

patient records, and create batches of reports on a daily basis to be

scanned under the EPR for future observation by healthcare

professionals.

Tutor Doctor, Vaughan, ON

2012 - Present

Tutor

. Providing tutoring sessions in biology, chemistry, algebra, geometry,

functions, advance functions, pre-calculus preparation, calculus,

English, essay writing, philosophy, and other subjects to students up

to and including 12th grade.

. Teaching students time management, multi-tasking, and how to do well

and get better marks in school by being attentive, alert and

communicative.

. Upbringing new ideas in students, familiarizing them about the

importance of education, and making them focus more on school

activities.

. Educating students the importance of punctuality, organization and

attentiveness.

University of Toronto and Centennial College, Toronto, ON

2005 - 2012

Lab Technologist

. Experienced practical and theoretical aspects of microbiological

experiments including Polymerase Chain Reaction (PCR), DNA isolation,

purification and quantification, and utility of Difco manual and Merck

index.

. Performed Gel-Electrophoresis experiments, familiarized with

Bioinformatics, ELISA (both direct and indirect), and microbial

isolation, identification and enumeration using selective and all-

purpose media.

. Used and experienced Microscopes, pH meter, spectrophotometer, and

centrifuge, IR / UV spectroscopy, autoclave and incubator.

. Acquired knowledge of Aseptic technique, sanitation, GMPs, GLPs and

GDPs, and advanced chemical, food and environmental laboratory

experiments.

New Mistique Fashions, Toronto, ON 2000 -

2011 Supervisor and Manager

. Supervised a group of employees to generate revenue for the company,

kept records of the business activities, and informed the company

owner any lack of discipline and areas where improvements were needed.

. Managed the company by allocating work shifts to employees, researched

to stay on top with the latest fashion trends and purchased latest

merchandise for the company, communicated to wholesalers via phone and

in person to bargains, and opened, operated, and closed the company on

a daily basis.

. Took interviews of potential employees, hired appropriate candidates

for the available positions, and trained them.

. Provided customer service along with other workers to customers,

explained latest fashion trends, suggested accessories, top of the

line and up to date styles of clothing to customers, and offered

fashion advice to employees and customers.

Extra-curricular activities:

. Ontario Soccer Association (OSA) referee certificate.

. National basketball player in India (Delhi national team).

. Writing and commenting on poems, philosophical and psychological

topics.

. Scholarships from Ontario Food Protection Association and Chemical

Institute of Canada.

Language Proficiency:

Spoken and written fluent Farsi, Hindi, Dari, Persian and Urdu.

Contact this candidate