Customer Service Representative
Resume:
Latisha Moore, CMA
*** ******** ***** ? Winston Salem, NC 27107 ? 336-***-**** ?
***********@*****.***
OBJECTIVE
To obtain a position as a Medical Assistant, utilizing my education,
skills, and experience but also having the opportunity for advancement and
growing your company's portfolio.
EDUCATION
AAS Health Science, Major Medical Assisting, June 2014
ECPI University, Greensboro, NC
CERTIFICATIONS
. Certified Medical Assistant (AAMA)
. BLS
. EKG Technician
. Certified Billing & Coding Specialist
. Phlebotomy
.
SKILLS
. EHR
. EKG
. Suture Removal
. OSHA
. HIPAA
. Waste Disposal
. Order of Draw
. 40 wpm
. Autoclave
. Sterilization
. Intramuscular injections
. Subcutaneous injections
. Urinalysis
. Intradermal injections
. Vital signs
. Medical Office Procedures
. Medical Terminology
. Advanced Diagnostics & Testing
. Phlebotomy
. Customer Service
. Microsoft Office
. Billing and Coding
. Pharmaceutical
WORK EXPERIENCE
Medical Assisting Clinical Internship April 2014-May 2014
Advance Family & Sports Medicine, Winston Salem, NC
. Bring patient back and complete vital signs and patient intake
. Perform EKG's
. Venipuncture's and injections
. Patient check in and check out
. Assist the Physician with procedures
. Referrals and preauthorization's with insurance and pharmacy's
Customer Service Representative October 2011 - May 2012
KGB/Infonxx, Mcleansville, NC
. Assisted customers with information request
. Assisted with complaints and refunds
Customer Service Representative April 2011 - July 2011
CITI, Mcleansville, NC
. Managed customers open accounts
. Retention, payment processing, collections
. Upselling add-ons to your account such as insurance and memberships.
EXTRA-CURRICULAR INVOLVEMENT
. Volunteer, Hosea Feed the Hungry: Feeding the homeless and giving my
time in educating people on resources that they can benefit from. 2005-
current
. Club member, MSA: Volunteer work within the community and school. 2013-
2014
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