Customer Service Representative

Lizette Colmenero

**** * ******, ******** ****, CA, 91950

619-***-**** • ******************@*****.***

•Obtain a Customer Service position that will enable me to use my strong communication & organizational skills,

customer service background and my ability to work well in a team environment.

Professional Skills

• Customer Service Operations • Dispute Resolution/Complaint Handling • Multi line Phone Use

• Bilingual English/Spanish • Records Management • Data entry • Type 40 wpm

• Proficient in MS Office • Quality Control • Organized and Reliable

PROFESSIONAL EXPERIENCE

Lpl Financial San Diego, CA 92121 2012 present

Independent broker dealer – Customer Service

Associate Service Consultant

Customer Service Representative – Quality Focus and problem solving services.

Handling inbound customer service calls in call center environment with 99% accuracy. Plus calls from

Advisors and retail clients.

Process operational transactions/data input as requested.

Provide relevant feedback to management team resulting in improved operational efficiencies.

Ongoing development of assisting customers while retrieving data from multiple information points.

Proficient in software applications.

Provided support to business partners and departments.

Actively participate in trainings to ensure compliance with regulatory and operational

policies/procedures.

Gomez Tax Service • San Diego, CA 921**-****-****

Income tax service – Tax preparation, Bookkeeping and Notary Services

Administrative Assistant

Secretary/Receptionist – Administrative support and executing front office duties.

Provide excellent customer service, Answer multi line phone, Assist visitors with inquiries and schedule

appointments.

Provide feedback to management for improved processes and customer satisfaction.

Organize and maintain filing system, data entry, receive and distribute correspondence.

Proficient in Microsoft programs (Word and Excel). Ability to use office equipment (Fax, Scanner, and

Photocopy), maintain inventories and order supplies.

IHSS County of San Diego • San Diego, CA 921**-****-****

In home Supportive Services – Health and Human Services Agency assisting client with health and wellness, and skills for

safe and self sufficient living.

Caregiver

In home care – Provide in home personal care assistance to a person with disabilities.

Promote wellness and self sufficiency by supporting with grooming, bathing, dressing and assisting with

medications.

Maintain a clean healthy safe environment by assisting with housecleaning, meal preparation and safety

proofing.

Provide help and transportation to patient to doctors' clinic or offices.

Responsible for recording the patient's condition, care and progress as well as reporting all assessments with a

case manager.

Volt Viewtech • San Diego, CA, 921**-****-****

Energy and Water Conservation services – Contract with utility companies and assist their conservation division department

by providing energy and water efficiency water rebates.

LIZETTE COLMENERO • ******************@*****.***

Bilingual Customer Service Representative/Call Center

Call center operator–Performed telephonic operations, administrative duties and training and development tasks.

Answered approximately 40 to 60 incoming calls per day from clients and customers and provided them with

the required information and resolution for their requests.

Introduced the organization to new inquiries and provided information about the organization's protocols,

products and services to new customers.

Maintained records of complaints, suggestions and grievances of the customers. Took immediate action to

resolve all complaints and grievances.

Processed and audited rebate applications to ensure quality control, sorted incoming and outgoing

correspondence in a timely fashion and performed general administrative duties.

EDUCATION

Southwestern College, Chula Vista, CA 2009 present

•

Earned 45 units focused in general studies with emphasis in business.

United Education Institute, San Diego, CA 1999 2001

•

Earned a Certificate of Completion in Computer Information Systems and Administrative Operations.

REFERENCES

Michael Gomez 619-***-****

•

Gomez Income Tax Service

Owner

Adela Espinoza 619-***-****

•

Daughter of senior client

Patricia Flores 858-***-****

•

LPL Service Center Manager

Alicia Baltutis 858-***-**** extension 6783

•

LPL Service360 Supervisor

Contact this candidate