Sales Customer Service

Jason M. Brashear

**** *** ***** ***** ******, MI 48843

Home 517-***-****

Mobile 517-***-****

*****.********@*****.***

SUMMARY OF QUALIFICATIONS

.Profound knowledge of building, configuring, testing and troubleshooting

Servers, PCs and peripherals.

.Experienced with the configuration and administration of both wired and

wireless networks.

.Experienced with Cisco routers and Catalyst switches (6500 series through

2900 series.)

. Experienced with multiple firewall manufacturers (Fortinet, Cisco, Check

Point and WatchGuard.)

.Proficient with Windows XP, Windows 7, Server 2003, Server 2008R2 and

server 2012 Enterprise.

.Experienced with Server virtualization and Clustering (Hyper v.)

.Experienced with configuration and deployment of services such as DHCP,

DNS, Active Directory, etc.

.Network monitoring with tools such as Altiris, Argent, OpManager, etc.

.Wireless LAN design and implementation, with an emphasis on signal tuning,

V-LAN management, utilization, security, and troubleshooting.

.Excellent customer service skills, with the ability to bridge the gap

between technical and non-technical people.

.Experienced with complex solutions sales, pre sales tech support, and

sales management.

Specialties: Consultative solution sales, Network administration and

design, vendor management.

PROFESSIONAL EXPERIENCE

Arbor Research Collaborative for Health - Ann Arbor, Michigan - 3/13 -

Present

Network Administrator

Responsibilities:

. Administration of entire network, including Cisco switches &

firewalls, Fortinet, Check Point & WatchGuard firewalls.

. Vulnerability scanning with Rapid7 and Tenable Nessus.

. VMWare server administration.

. Management of complex firewall rule sets and network topologies.

. Coordination with security professionals at colocation sites for

firewall and routing changes.

. Design and implementation of new Security and Remote Access

technologies and solutions.

. Monitoring and incident response for security events.

. Maintaining familiarity of security standards for NIST 800-53, FIPS,

FISMA and HIPPA standards.

Dominion Dealer Solutions - Ann Arbor, Michigan - 8/12 - 3/13

Systems Administrator

Responsibilities:

. Administration of all aspects of the network and infrastructure for

the Ann Arbor office, such as change, add, deletes, Office 365 account

setups, etc.

. Server Installation and administration (2008R2 and 2012) physical and

virtual (Hyper-V).

. Back up and restoration of critical data.

. Management of Microsoft Lync infrastructure.

. Imaging and deploying new desktop and laptop computers.

. Development and deployment of High Availability Cluster environment

(Server 2012).

. Management of all network devices (switches, routers, and wireless

access points.)

Ryder Integrated Logistics - Lansing, Michigan 12/07 -8/12

Systems Analyst II

Responsibilities:

. Administration of all aspects of the network and infrastructure at two

Lansing locations.

. Monitoring all servers (Windows 2003, SQL, etc) and addressing issues

as needed.

. Back up and restoration of critical data.

. Installation and initial configuration of Cisco Catalyst switches

(6500, 4000, 3500, and 2900 series).

. Imaging and deploying new desktop and laptop computers.

. Configuration and deployment of Symbol Barcode Scanners and Intermec

label printers.

. Development and implementation of disaster recovery plans for various

aspects of the network.

. Coordinated with representatives of General Motors' I.T. department

regarding application specific issues.

. Developed and implemented of a detailed patch management strategy for

the Lansing location.

iBahn Inc. - Salt Lake City, Utah 9/01 - 11/7/2007

Field Service Engineer

Responsibilities:

. Installation, configuration and maintenance of onsite network

technologies such as, routers, switches, servers, network cabling, WAN

connections (T1 and DSL) DSL switches, Wireless LAN components, etc.

. Provided onsite support and design assistance for large client events

that required special network configuration (Video Conferencing, Large

scale LAN's, etc.)

. Managed the customer relationships, and ensured prompt resolution of

all issues.

. Provided training for the staff at new hotel installations on all

aspects regarding routine maintenance of the Network system.

Responsibility for more than 30 sites in MI, OH and Toronto, Ontario.

Compaq Computer Corporation - Novi, Michigan 5/00 - 8/01

Client Technology Consultant [Great Lakes Region]

Responsibilities:

. Achieving area sales goals and increasing customer base for Compaq

products within assigned territory.

. Provided consultation and guidance to key management, and designed

solutions tailored to their specific IT and business needs.

. Performed Total Cost of Ownership assessments, and presented Compaq's

unique solutions to IT management, and C Level contacts within

accounts. Partnered with local resellers to increase area penetration

of Compaq products and services.

. Performed detailed sales and technology training sessions and jointly

called on accounts

. Worked with Compaq Specialists (Enterprise, Storage, Etc.) and

Territory Account Managers to develop a total solution

CompUSA Inc. - Novi, Michigan 8/97 - 5/00

Area Sales Manager, Education & Government Sales

Responsibilities:

. Managed direct sales team at CompUSA's National Call Center located in

Dallas, Texas, and oversaw all team operations. Networked with vendors

such as IBM, Compaq, Toshiba, and Microsoft to achieve preferred

pricing and procurement status in order to meet and exceed client and

account needs.

. Increase market share presence and sales for all education and

government accounts in the state of Michigan.

. Greatly increased market identity in the government sector and gained

several new accounts.

Doubletree Hotel - Novi, Michigan 8/90 - 8/97

Banquet Supervisor/Director of Event Technology

. Management of Banquet department operations.

. Responsible for scheduling staff, performing reviews, etc.

. Worked with meeting planners to determine their audio visual/technical

needs.

. Designed and delivered solutions for presentations (Sound, Video,

Internet access, etc.)

. Assured the highest level of customer satisfaction was obtained at all

events.

TECHNICAL SKILLS

. Proficient with all Microsoft Operating Systems Windows 7 and 8,

Server 2008 and 2012.

. Configuration and deployment of services such as DHCP, DNS, Active

Directory, etc.

. Server and Desktop hardware installation and troubleshooting.

. Sever Virtualization with Hyper-V, including Clustering for high

availability.

. Network monitoring tools such as Altiris, Argent, Op Manager, etc.

. Cisco Router and Switch installation, configuration, and

troubleshooting

. Firewall and VPN setup and administration (Cisco, Check Point,

Fortinet and WatchGuard).

. Wireless LAN design and implementation, with an emphasis on signal

tuning, and troubleshooting.

. H.323 Video Conferencing setup and management.

. Broad Audio Visual knowledge.

Technical References

Andrew Ruth, IT Manager Elopak USA.

*****@*******.*** 734-***-****

Edward Yost, IT Manager Ryder Integrated Logistics

******.*.****@*****.*** 517-***-****

Eric Elsner Level III Technician at

Metropolitan Council

********@*****.*** 612-***-****

TECHNICAL TRAINING

I-TEC - Livonia, Michigan 2003

MCSA (Microsoft Certified Systems Administrator)

iBahn - Salt Lake City, Utah 2004

CCNA (Cisco Certified Network Administrator)

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