Customer Service Quality Assurance

Kim VandenBos

*** ********* **.

Trufant, MI ****7

email: *******@*****.*** mobile phone 616-***-****

Highlights of Qualifications

. Answering patient and doctor phone calls, scanning charts and incoming

paperwork into EMR, sending appointment reminder letters, working in

Greenway doing interface documents, and dealing with nurse and doctor

requests via EMR tasks or in person.

. Detail and results-oriented; enjoy learning new skills; strive to

increase productivity and efficiency levels in a timely manner to

insure proper assembly and functionality.

. Supervised as Team Lead for 10 people, cross train, mentor, and

contribute to best practices of knowledge for new hire employees on

internal and external operations.

. Strive to suggest creative solutions aimed at improving productivity

levels and working conditions.

Technical Skills

. Follow work instructions and manufacturing process instructions in

performing standard tasks such as component installation, optical

alignment, electrical wiring, hand soldering and cable harnessing on

sub-assemblies.

. Provide user applications, engineering support and recommendations for

new and existing equipment with regards to installation, upgrades and

enhancement.

. Assemble, test, and maintain circuitry or electronic components

according to engineering instructions, technical manuals, and

knowledge of electronics, using hand and power tools.

Areas of Expertise include:

Greenway Program

Quality Assurance Hand

Tools

Answering Phones Blueprint Reading

Soldering

Scanning & Interfacing ISO

Cycle Count

Machine Operation Packaging

Training

Assembly Testing Units

Inspection

Customer Service

. Selected to demonstrate to internal and external customers of products

being delivered to customers.

. Provide customer support and education, working with users to identify

needs, determine sources of problems and to provide information on

product use.

. Demonstrate problem solving and active listening skills to diffuse

difficult customer situations.

Work Experience

HIM Specialist Grand Rapids

Women's Health 12/2010 -

07/2014

Soldered/Inspector Borisch Mfg. Corp, Grand

Rapids, MI 08/2008 - 12/2008

Instrument Assembler X-Rite, Kentwood MI

01/1997 - 08/2007

Assembler Plastech, Kentwood

MI 09/1996 -

11/1996

Team Leader Grand Rapids

Plastics, Grand Rapids MI 10/1995 - 11/1995

Inspector/Packer Plastic Plate

II, Kentwood, MI 09/1990 -

08/1995

Machine Operator Kraft Container

Corporation, Kentwood, MI 10/1987 - 03/1990

General Labor Kentwood

Packaging, Kentwood, MI 04/1987 -

10/1987

Education

Everest Institute - Medical Administration Assistant Program 2010

Kenowa Hills High School 1985

Personal Profile

. Over 3 years of working as a HIM Specialist after graduating from

Everest Institute in Medical Administration and looking to move on in

my career in the medical field to expand in experience and challenge

myself in my future.

. I did my externship at Mary Free Bed Rehabilitation Hospital in 2010.

. Over 20 years experience as an organized, energetic, quick learner,

strong analytical thinker, and client focused professional with

balance of technical and customer service skills.

. Self Starter, Strong leadership skills, ability to Multi-task and meet

time deadlines.

. Comfortable working independently or as part of a team atmosphere with

constantly changing environment.

Contact this candidate