Customer Service Years Experience
Resume:
Carolyn M. Henderson
Gloster, LA 71030
Profile
Enthusiastic, driven, self motivating, quick learner, with 8 years experience as graphic designer/prepress specialist and combined 7 years experience in retail. Versatile skill set with award winning customer service and interpersonal skills, as well as, mentoring fellow employees and leading team projects.
Education
2002 Graduate-Northwestern State University, College of Liberal Arts, Natchitoches, LA
Bachelor of Science in Graphic Communication
1998 Graduate- C. E. Byrd High School Math-Science Magnet
1998 Caddo Career & Technology Center Commercial Arts Program
Employment
October 2011 – Present The Home Depot-0356
110 E. Bert Kouns Ind. Loop, Shreveport, LA 71106
June 2011 – August 2011 Tribune Newspaper/DeSoto Life Magazine/www.desotoparishtoday.com
Edna Wheless Co., LLC
8532 Hwy. 171, Village of Grand Cane, LA 71032
September 2003 – June 2011 BNB Systems (Dba. Bank N Business Systems)
(Dba. American Solutions for Business, Global DocuGraphix)
9205 Youree Drive, Shreveport, LA 71115
April 2002 – May 2002 Red River Navigator – Freelance Photography & Artwork
P. O. Box 8001, Bossier City, LA 71113
June 1998 - January 2002 Stage Store Incorporated
Pierre Bossier Mall, Bossier City, LA 71111
Experience
*Oct. 2011 to Present
Presently Department Supervisor over one of the largest Departments (Hardware). 2012-2013 Do-It-Herself Workshop Captain for the store. 2012 recipient of Customer Service All-Star award, 2 Cashier of the Month awards and numerous Homer Award badges. Member of Infocus Team. Team Depot member. Worked in Kitchen & Bath. Utilize training to work in other areas; Cashier, Hardware, Appliances, Flooring, Paint, and Special Services. Effectivly works with management to ensure accessible aisles, store appearance, overheads,inventory, in-stock, signage, transfers and safety compliance store wide. Contributes to ad set, playbook, merchandising, team building and new associate training.
*June 2011 to Aug. 2011
Graphic designer, layout paper for publication, design/develope ads for publication for newspaper, magazine and online paper. Upload and make changes per request by editor. Meet with printers once publication was finish and distribute final newspaper to locations assigned. General office management and duties not limited to meeting with
customers on ads, payments, special assignments for editor and orders for publication.
*Sept. 2003 to 2011
Graphic designer/forms developer/prepress specialist. Managed PC and Mac platforms, used Desktop Publishing methods to format, combine text, numerical data, adding visual graphic elements to produce publication-ready material. Products such as, but not limited to; books, business cards, flyers, invitations, calendars, a variety of forms, logos,
newsletters, tickets & promotional products. For some accounts, manage the production, data entry, billing, filing, and overall daily production operation to see that it remains on schedule. Process of running AB-Dick Press-one color, die cutting, folder, shrink wrap and large cutter. Development of film, metal plate, and paper plate for pressman. Met with
IT, sales reps., paper reps., customers and management for quality assurance. Customer Service Rep., Clerical & office assistant.
*April 2002 & May 2002 Issue
Bocage Builders-Design; Sketched – Hand Drawn, new home designs for residential home building industry.
Photography – Opening of the Shreveport River Front District for the Navigator
Training- Supervisor Training, POS system and entery level of 20/20 Design program. Mac–PC Platforms, Adobe Creative Suite, PageMaker, Quark Xpress, Corel Draw, MS Excel, Publisher, Word, Outlook, Final Cut Pro. & Movie maker.
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