Customer Service Sales

Kristyn Phillips

***** **** ****** **. ****, Valencia, CA 91355

(C) Phone: 661-***-****

Email: **************@***.***

Education

. California State University, Northridge

Accelerated Collaborative Teacher Education Program August

2012-May 2013

Secondary Credential Candidate-- Single-Subject: English

. California State University, Chico

Bachelor of Arts, English; Minor, Political Science GPA: 3.8

May 2010

Phi Eta Sigma- National Honors Society, Golden Key International

Honour Society,

Work Experience

Ivy Bound Academy Northdige, CA

Teacher August 2014-present

. Teaching 5th, 6th, and 7th grade English

. Developed daily lesson plans

. Creative and maintained optimal learning environment for students

. Worked closely with colleagues to help students with diverse needs

Vasquez High School Acton, CA

Teacher August 2013-June 2014

. Taught English 10 Honors, English 10, and English 11 courses

. Developed daily lesson plans

. Creative and maintained optimal learning environment for students

. Worked closely with colleagues to help students with diverse needs

Woodland Hills Academy/San Fernando High School Woodland Hills,

CA

Student-teacher January 2012-June 2013

. Taught two classes of 7th Grade English

. Taught one class of Read 180- 6th and 7th grade mix

. Taught one class of 12th grade Expository Composition

Premium Fitness Palmdale, CA

Sales and Operations Manager August 2011- August 2012

. Sold memberships to walk-ins, as well as, drove phone sales

. Provided excellent customer service to members through creating a

friendly environment, resolving client issues.

. Acted as a fitness consultant to members

. Managed collections

. Performed administrative duties for CEO: answered phones, created

reports, tracked sales

. Managed team of 5 employees on daily activities

Automatic Data Processing Woodland Hills, CA

District Manager June 2010-August 2011

. Drove outside sales to achieve high and strict quotas

. Cold-called in person and over the phone

. Maintained client relationships

. Managed banking-partners team

California State University, Chico, The Student Learning Center/ EOP

Chico, CA

Program Assistant January 2008 - May 2010

. Provided exceptional customer service and assistance to students,

faculty, and staff

. Provided clerical support including typing, filing, answering

telephones, and scheduling appointments

. Assisted with training for incoming tutors

. Presented workshops for university students

Certifications

. CPR/AED Certified - February 2013

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