Customer Manager

Hung Trinh

**** ** ***** ** • Hillsboro • OR ****3

Home 971-***-**** • Cellular 503-***-**** • ************@*******.***

Resume Summary

• If it's a "Product Support", or "Customer Support" position I can do it. I would like to obtain a comfortable

position in a company to where I have a peace of mind doing the job. I'm fully dedicated to the task given to me

and can benefit the company greatly with my work ethic and sense of direction.

Computer Knowledge

AutoCad:Isometric Drawings, Autodesk Inventor, Rhinoceros, Solidworks 2012

Microsoft Office:Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint

Computer Hardware:Computer Hardware, Assembly, Functions, Purpose, Maintenance

Operating Systems:Windows XP, Windows 7, Windows 8, Mac, Android, IOS, Kindle, (some Linux)

Networking:Basic and advanced SOHO (Small Office Home Office) configuration and troubleshooting

Professional History

Stream Global Services • Beaverton, Oregon 2012 - 2013

Technical Support Representative II

• Under contract with external companies world wide to provide networking solutions for the customer/client that

could not establish a connection to the service being provided.

Included trouble shooting any related customer/client networking problems such as DNS errors, Wifi interference, Ip

Related problems, MTU errors, Strict and Moderate NAT errors, Intermediate disconnection issues and latency

problems, VPN and Proxy, and PPPOE settings depending on the hardware used by the customer/client.

Skills Used

-Polite communication with Any agent, ISP, or Customer when speaking to.

-Knowledge of Networking Hardware, Software, and updated information daily.

-Determine resolutions to unknown issues, and lead customer in the correct direction for solution.

-Update on current product information.

-Keep customer and company information confidential and on need to know bases.

-Lead example for Tech Support I specialists.

-Documenting the source and solution of the problem.

Career Achievements

Work Related Award for best networking specialist nominated.

I was given a monthly award as the top Connectivity ranger of the month from my Team Manager, while the award is

more superficial; it did acknowledged my accomplishments in the area of expertise for having high customer

satisfaction, and also correct knowledge when educating the customer in a polite manner, or ISP agent.

King of Cad 2009

My Drafting Instructor gave me the award "King of Cad" for remodeling all of our robotics teams parts into Autodesk

Inventor. With this feat we could assemble the robots created in inventor instead of manual labor creating wear on

parts.

Education and Training

Hillsboro High SchoolHillsboro, Oregon

H.S. Diploma, Computer Science

Helped me greatly in the field of study I was interested in. Hillsboro High School's Computer Science focus was even

more peaked into during my attendance here.

Some College ExperienceCollege Classes

INCOMPLETE

-DRF 117

CR

Drafting Fundamentals

A

-DRF 185

CR

AutoCAD Inventor-Fundamentals

A

New Horizons Computer Learning CenterBeaverton, OR

CompTIA A+ Certification

220-801: CompTIA A+ Certification Exam PASS

Professional References

Dane Cuffe - 253-***-****

(Former Manager)

Rob Benton - 503-***-****

(Former Boss)

Zack Dials - 971-***-****

(Former Co-Worker)

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