IT Professional 10 years experience in Technical and Managing Projects
Resume:
Curtis Patrick Blue
Los Angeles, CA *****
***************@*****.***
SUMMARY
Career Minded Professional with over 10 years experience in IT Services and Managing Projects. Detailed
oriented, multi tasked team player with the ability to work under minimal supervision and re-prioritize time to
adjust projects in a busy environment while managing the completion of goals.
ACCOMPLISHMENTS
National Sales Meetings
•
• Successful Upgrade and Conversions for Retail Sales Division
• Successful Rollout and Configuration for all New Sales Associates
Presentations To Assist The Sales Division Organization To Continue Making Their Numbers
•
Successfully
Successful Enterprise Upgrade While Maintaining A Continual Company Workflow
•
Complied With Service Level Agreements (SLA's), While Keeping Divisional Leadership Teams
•
Actively Achieving Their Goals
WORK EXPERIENCE
Nestle USA, (1998-2012)
Glendale, CA
Sales Information Strategy
Sales Analyst Technical Support
Project Management
•
• Managed National Sales Meetings Technical Services.
• Managed New Employee Account Setups and Configurations.
• Managed Network Connectivity, Problems and Resolutions in Sales Offices and Plants
Nationwide.
• Procured Cross Divisional Software and Hardware.
Leadership Support
•
• Point of Contact for Divisional Presidents and Vice Presidents.
• Lead Technical Analyst for Implementing Service and Support to the Sales Force Directors
and Managers.
Sales Office Support
•
• Managed Projects Involving Sales Office Renovations and New Office Setups.
Managed Customer Care Quality and Assurance of Sales Representatives.
•
Projects Managing On Site Sales Office Process And Improvements.
•
Curtis Patrick Blue
Los Angeles, CA 90044
***************@*****.***
Remote Site Support / Desktop Services
Remote Site Specialist / Desktop Service Support Customer Engineer
Corporate 3rd Level Support
•
Technical Services Point Of Contact for Info Structure Upgrade
•
Assistant Onsite Technical Support for Executives
•
Remote Home Based Office Virtual Private Network (VPN)Support
•
On Call and Out Of Scope Technical Assistance
•
Floor Technician
•
Extensive Customer Service
•
Managed Service Level Agreements
•
• Maintenance And Tracking To Deter Financial Lost
• Monthly Reporting to Identify Issues and Trends from Their Beginning to Resolution
• Managed Monthly Problem and Resolution Repository Database
• Managed Asset Tracking to Comply With Corporate Standards
CHASE Bank formerly Washington Mutual, WestHills, CA (1996-1998)
IT Technical Analyst Engineer
Rite Aide Corporation formerly Thrifty PayLess DrugsCorporation,Wilsonville, OR (1991-1995)
Assistant Hardware Depot Manager / Point Of Sale Field Specialist
SKILLS
• •
Microsoft Windows 7 & 8 Hewlett Packard Elite Books
• •
Microsoft Windows Administrative Tools Dell
• •
Active Directory Hewlett Packard Printers
• •
TCP/IP Servers, Routers, Switches,
• •
MS Office Suite 2010 - 365 Verizon Wireless
• •
Checkpoint Secure VPN Smart Phone
• •
Peregrine Service Center IPhone
• •
Goverlan Remote Control Management And Supporting Peripherals
• Symantec PC Anywhere
• Android
Education Career Development
Long Beach City College - Communications
The 5 Choices To Extraordinary
• Productivity
• Time Management & Organization Skills
For Busy Professionals
Curtis Patrick Blue
Los Angeles, CA 90044
***************@*****.***
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