Customer Service Project Manager

C: 253-***-**** CHAD MAPES ****.*****@*****.***

***** **** ** *, ****** Lake, WA 98391

Summary:

An accomplished, respected, results driven leader, focused on competitive advantage with

demonstrated success in managing construction, marketing, and business development while

leading multi-functional teams. Proven record of driving profitable growth in stable and unstable

conditions, creating stakeholder value and long-lasting customer relationships. Specialties

include:

General Management, Change leadership

Strategic planning & segment analysis, Marketing management

Customer relationship management, Experienced Communicator

Proven track record, P&L Management

Professional Experience 1999-Present

Project Manager-Polygon NW. Bellevue, Washington

2004-Present

Managed for Polygon NW top two key regions (Washington, Oregon) in the company.

Implemented business strategies that resulted in double digit growth in revenue each year.

Utilized highly effective Management/Sales skills to develop short term and long term strategies

for customer growth.

Managed 24 Team Members, with 7 direct reports which included Commercial

managers, Technical Managers, Business Development managers, and Demand Analysts

Managed commercial groups forecast, budgeting process, and cost centers to insure

accuracy, and exceed targets.

Increased Revenue in 2013 by 28%

Hired two new Commercial Managers into vacant positions with no negative impact to

the business.

Designed and implemented new strategic service model to move from central support to

regional support. Improved cost and efficiency.

Developed Brand Strategy

Defined the optimal channel to commercialization in the automotive market.

Created technical development plans and initiated stage gate approach for automotive

applications

Assigned revenue and profitability objectives on a part basis to determine the feasibility

of going to market

Acted as the liaison with company safety representatives to promote awareness and

understanding of safety protocols.

Directed the contractor on required mock-up preparation and educated personnel on the

quality standards throughout the construction process.

Construction Manager-JC Homes. Auburn, Washington

1999-2004

Increased production 100% to capitalize a striving market. Also increased employee capacity by

150% by online construction scheduling and field management supervision education.

Accomplishments

2013 recipient of the Polygon ABCD Award ( Above And Beyond The Call Of Duty). This

award is Polygon's most prestigious award passed out to one individual at the company's biggest

meeting once a year. It identifies the employee who best accomplished the company goals and

exceeded expectations of upper management.

2006-2009 and 2010-2013 Received award for Higest Customer Service

Education

South Seattle Community College Construction Management Curriculum 1995

Professional Development

New Horizons Construction Trades Technology Certificate 2005

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