Customer Service Representative

Zuleyha Matur

** **** ****** ( Toronto, Ontario M6E 3Z2 416-***-**** (

*******.*@*******.***

Career Objective

To secure an Teller and Customer Service Representative within the

financial industry and continue to build the name and brand reputation of

the company within my community

Profile

. Over ten years of experience provided supervision, direction,

outstanding customer service

. Completed Canadian Securities Course in 2011

. Excellent team and work ethics

. Strong organizational, communication and interpersonal skills

. Committed to maintaining an excellent standard of customer

satisfaction

. Able to meet specific sales objectives set through strategic sales

policy

. Work well in fast paced work environment

. Technology skills of Microsoft Word, Excel, Access, and PowerPoint,

proposals, budgets, financial analyses and projections, as well as

presentations.

. Fluent in Turkish

Work History

OYAK BANK, Corum, Turkey

Teller/Personal Banking- Customer Service Representative, 1997 - 2007

. Provide exceptional customer service while processing transactions in

an

efficient, accurate and friendly manner

. Recognize and respond to the customer's basic needs, identify

opportunities

To promote and provide advice on the bank's products and services

. Assist in the sales referral process

. Understand and apply branch operating policies and procedures while

complying

with bank and industry codes of conduct as well as security laws and

regulations

. Responsible for the training of new employees

. Worked as a collaborative and contributing team member in order to

accomplish daily goals.

. Developed and maintained strong professional relationships with

clients

Volunteer Experience

The Salvation Army Toronto, ON

2007 - 2009

Toronto District School Board Toronto, ON

2008 - 2010

Education

Diploma in Bus. Admin. - Financial Management

2011-

2013

George Brown College, Toronto, ON

Canadian Securities Course (CSC)

2011

Canadian Securities Industry (CSI)

Intensive English Program,

2009 - 2010

George Brown College, Toronto, ON

Bachelor of Commerce,

2002

Anadolu University, Corum, TURKEY

REFRENCES AVAILABLE UPON REQUEST

Contact this candidate