Customer Service Sales

ACHAL JAIN

*** **** ****** ******, *** *** DeKalb IL 60115 630-***-**** ***********@*****.***

OBJECTIVE

Looking for a Consultant opportunity to utilize my academic knowledge and work experience to learn and grow at a reputed

organization.

EDUCATION

Masters of Business Administration, Northern Illinois University, DeKalb Illinois, August 2014

Bachelor of Arts in Biological Sciences, Minor: Chemistry, Northern Illinois University, DeKalb Illinois, May 2013

WORK EXPERIENCE

Business Analyst, K-DICE (Software Consulting), Naperville Illinois, January 2010- August 2014

• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.

• Worked with users to gather requirements, analyze them and subsequently use the rational project and design tools to

model the requirements.

• Conducted JAD sessions, creating use cases, functional design specifications, activity diagrams, logical component and

deployment views to extract business process flow.

• Extensively used rational tools for UML, tracking and reporting and applied the Rational Unified Process in all areas of

a software development life cycle.

• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and requirements.

• Interacting regularly with the development team, creative services, database designer, system administrator and the

higher management to meet the deadlines of Project milestones.

• Testing and integration of SAP applications such as SD and MM with FI/CO with close cooperation from the Sales and

MM teams.

Customer Service, K-DICE (Software Consulting), Naperville Illinois, May 2008- December 2009

• Communicated effectively with customers about products, inquiries, and handled their needs.

• Collaborated with people of diverse backgrounds to provide effective solutions within a restricted time.

• Interpreted complex situations and turned them into manageable tasks.

• Managed the sales during peak hours of operation to ensure courteous, accurate and efficient service by using Excel.

• Provided executive-level administrative support with improvises, improve sales, reduce overhead expenses, and

provide superior customer service.

PROFESSIONAL EXPERIENCE

President/Founder, NIU MBA Student Association, DeKalb Illinois, 2013- 2014

• Exercised overall financial responsibility for the club; co-signs bank accounts with club treasurer.

• Evaluated on-going analysis of club meetings and operation leads for continuous improvement.

• Discussed with advisors, members and board to develop ways to improve meetings, and events.

President/Founder, NIU Bhangra, DeKalb Illinois, 2011- 2013

• Provided the club with overall leadership and direction to recruit over 300 new members.

• Developed a relationship with 10 local sponsors and raised $1,000.00.

• Presided at meetings of the club and its board of directors to coordinate successful club event throughout the campus.

OTHER EXPERIENCE

Midwest Orthopedic Institute, DeKalb Illinois, January 2013- February 2013

• Shadowed under Marie Rivers, P.A., Studied MRIs, X-Rays, scans, and outpatient care for 4-5 hours daily.

• Worked directly with patient on after surgery recovery and data updating.

Partners In Children's Health, Sycamore Illinois, January 2013 - March 2013

• Shadowed under Pushpa Mamtani, Dr., Studied patient interaction and learned how to perform and read various exams.

• Collected and entered patient demographic, personal and financial information.

SKILLS

Computer: SAP, Agile Methodology, Waterfall Methodology, Microsoft Office suite 2013(Access, Visio, Excel, Outlook,

PowerPoint, Word etc.), Customer Management System (CRM), Windows 2000, XP, Windows 7 and basic SQL

Language: Hindi, Punjabi, Urdu, and Gujarati

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