Customer Service Technician

DAVID MULLIN

* ******** ******

Ajax, Ontario L1T-1Y1

Tel: 289-***-**** Cell: 416-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

A talented professional with 18 years of experience in various fields of

employment; which include progressive accomplishments, aiding to a

diversified background. Strong strategic planner, problem solver, and

persuasive leader with flexibility and the ability to multitask

contributing to the fulfillment of flawless projects. Cross-functional team

building, communication, and interpersonal skills as well as the keen

ability to see the 'big picture' while staying abreast of business details

and tight deadlines.

SCOPE OF EXPERIENCE

. Training Centre: ongoing

. Operational Management: ongoing

. Union President: 6 years

. Automotive Mechanic: 5 years

. Electro Magnetic Technician: 5 years

. Parcel Delivery Logistics: 6 years

Training Centre 2006-present

Philip Morris International

Currently responsible for covering multiple jobs on the plant floor;

understanding all job positions while being able to implement job

requirements in an efficient and effective manner. Ensuring tobacco

equipment and machinery is functional and working at its optimal levels on

a daily basis. Trouble-shooting and aiding in repairing machinery as

required ensuring product deadlines are met.

Union President BCTGM Local 325T 2008-present

Philip Morris International

Currently responsible for 21 individuals ensuring quality and effectiveness

of jobs are met while maintaining the union membership as per collective

agreement. Leading meetings, setting the agenda, directing the missionary,

as well as maintaining administrative and financial strategies of the

organization. Represented the union through contract negotiations

effectively maintaining the relationship between company and union.

Operational Management 2009-present

Philip Morris International

Responsible for managing and supervising a team of two area managers and

six associates with various projects. Established project control

procedures such as project forecasts and inventory projections with the use

of 5S. Reduced overtime by 23 hours per week by realigning job positions.

Directed the work of one independent contractor as well as established and

maintained a vendor partnership.

Automotive Mechanic 2001-2006

In charge of diagnosing, troubleshooting, fabrication, and repairing

various vehicles. Daily interaction with customers, always providing a

positive customer service experience.

Electro Magnetic Technician 1996-2001

Working in all three sectors of the Commercial, Industrial and Residential

industry to install and remove various specialized equipment.

EDUCATION

Centennial College- Ashtonbee Campus, Toronto, Ontario

Automotive Service Technician

George Brown College- Casa Loma Campus, Toronto, Ontario

Electro Magnetic Technician

PROFESSIONAL DEVELOPMENT

. 5S

. SAP

. OPEN

. A3

. Standard First Aid CPR Level C with AED (Rescue 7)

. WHIMIS

. Dangerous Goods License (TDGA)

. Fall Arrest

. Aerial Platform

. Scissor Lift Ticket

. Zoom Boom Ticket

. Tow Motor Counterbalance with Rotator Clamp

. Valid Class 'G' License with Air Brake Endorsement

REFERENCES

Wayne Keefe Geoff Mayes

Philip Morris International C.A.A Service Driver

174 Kennedy Road South 1569 Marshcourt Drive

Brampton, Ontario Pickering, Ontario

L6W-3G6 L1V-6G4

Tel: 416-***-**** Tel: 416-***-****

Peter Gennuso

Canada Revenue Agency

1 Front Street West

Toronto, Ontario

M5J-2X6

Tel: 416-***-****

Contact this candidate