Financial Aid Counselor
Resume:
Susan Thomas
Douglasville, Ga. 30134
***************@*****.***
OBJECTIVE:
Self-motivated, result-oriented professional, seeking a position which will utilize my financial education,
and analytical problem solving skills, sales/closing techniques and team building skills, to increase the
overall effectiveness of departmental and company goals.
SUMMARY OF QUALIFICATIONS:
Ability to analyze a situation from multiple perspectives
Adapt well to frequent changes
Logical problem solver
Large volume collector
Account reconciliation’s, Mortgage Processing
Excellent customer service
Proficient in rules and regulations of Department of Education
Proficient in the rules and regulations of The FDCA
Knowledgeable with The Florida Consumers Protection Act
Knowledgeable current Federal Bankruptcy Laws
Registered member of IFAP (Information for Financial Aid Professionals)
Proficient with CampusVue, Microsoft Word, PowerPoint, Excel, and Social Networks
EXPERIENCE:
October 2013-January 2014 Tews Company
Customer Service Representative
Utilizing auto-dialer or direct dial system to initiate customer contact
Working Special Projects, Compose written documents, collateral analysis
Trouble shooting, problem solving, referring complex issues to higher management
Achievements
Maintained daily productivity of 125 accounts called per day
Maintained monthly quota of $7000
May 2012-June 2013 Cambridge Institute of Allied Health and Technology
Financial Aid Officer/Manager
Create Estimated Financial Aid Award Letters for all Prospective Students and Current Students
Verified the completion and authorization of FAFSA and other necessary financial aid forms
Electronic processing; FAFSA import/export, ISIR corrections, Direct Loans
approval/origination/manifests as necessary
Accurate monitoring of student progression
Managed and disbursed State Grants and Scholarships (FSAG, Bright Futures)
Processing in school deferments
Conduct Entrance/Exit Counseling seminars
Processed eligible funding for VA students
Achievements
Maintained 90% packaging rate for incoming students
Maintained 100% repack rate for continuing students
Reduced A/R balance (all Title IV Funding) from $395K to $120K in 60 days
Developed, managed, and monitored Default Cohort Plan and Cohort rates
Improved student’s moral of the Financial Aid Department 100%
Oct. 2011-May 2012 Full Sail University
Financial Aid File Administrator
Monitored and track the progress of students financial aid packages
Made outbound calls to various agencies such as ELM, Direct Loans, and Private Lenders, etc.
Verified the completion and authorization of FAFSA and other necessary financial aid forms
Electronic processing; FAFSA import/export, ISIR corrections, Direct Loans
approval/origination/manifests as necessary
Achievements
Maintained 85% packaging rate for portfolio of 600 students (new and existing students)
Met departmental productivity goals 6 out of 7 months
Maintained verification completion rate of 80%
Successfully completed all required training sessions
Jan. 2009-July 2011 Kaplan University
Financial Aid Officer
Created Estimated Financial Aid Award Letters for all Prospective Students and Current Students
Assists students and parents in all aspects of the financial aid process
Verified the completion and authorization of FAFSA and other necessary financial aid forms
Electronic processing; FAFSA import/export, ISIR corrections, Direct Loans
performed multiple financial aid processes, such as verifications, clearing C-codes, integrating transfer
credits into packaging, resolving overlapping loan periods, repackaging aid for new award year,
determining student eligibility
Maintained telephone coverage, including answering inbound calls from students, parents and internal
customers, making outbound calls to students and various agencies
Achievements/ Team Lead
Member of the Heavy Hitters Club by exceeding monthly FAO productivity goal by 150% for 15
months
Member of the Facility Emergency Evacuation Team
Member of the New Hire Mentoring Program
National Association of Student Financial Aid Administrator (NASFAA) Core Certificate January 2011
Feb. 2007-Sept. 2008 ITT Technical Institute
Financial Aid Administrator
Conduct initial overviews and assist prospective or current students and parents with all aspects of
financial process
Created Estimated Financial Aid Award Letters for all Prospective Students and Current Students
Electronic processing; FAFSA import/export, ISIR corrections, Direct and FFELP Loans
approval/origination/manifests as necessary
Advised and counseled students/parents on alternative loan programs, communicating with loan co-
signers when necessary
Determined eligibility for and tracking of Federal Work-Study Program awards
Analyzed financial packaging for military students for accurate updating in VA Once System
Achievement
Maintained 85% packaging and verification rate for portfolio of 400 students (new and existing students)
Dec. 2005-Jan. 2007 Ocwen Financial Corporation
Loan Resolution Consultant
Resolution of non-performing and second liens underwritten at 125%LTV utilizing the most beneficial
and effective resolution method available
Evaluated financial situations, negotiate full payment of delinquent loans, created accepted terms for
repayment for both the client and company
Managed and maintained a thorough relationship with customers and third party advocates in a portfolio
of 500 plus clients
Achievement
Successfully prevented the foreclosure of 984 home loans in a 13 month span
July 2000 – Nov. 2004 University of Miami
Collections Specialist/Financial Aid Officer
Contacted students, parents, faculty, and outside vendors regarding financial obligations due to the
University
Assist student and or parent in obtaining additional Federal, State and Private Loan Funding
Evaluated accounts for outside collections or litigations
Generated and maintained monthly and quarterly productivity reports for 2 additional agents
Maintained and evaluated all University Scholarship Program accounts
Assist in training of new employees
Participating in Continuous Departmental Improvement Projects
Crossed trained and assisted in the Student Accounts and Financial Aid Departments when needed
Achievements
Constantly exceeded quarterly productivity goals by 135%
Implemented new process and procedures for evaluating accounts for Judgment Filings
EDUCATION:
Kaplan University Pending Graduation Fall 2014
Bachelors of Science Public Administration
School of Mortgage Lending Graduated July 2005
Certification Loan Processor
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