Customer Service Company

Robert J.

Recker

*** ****** **, **********, ** 18032 phone: (610) 573 -

**** *****: *************@*****.***

Summary Statement:

Strong, effective communication skills to foster strong partnerships

with client base.

Analyze, test and resolve complex application and hardware issues to

keep company systems at a high percentage of availability.

Provide twenty-four hour support for critical application issues and

hardware issues.

Determine client's needs and functionality requirements so our solutions

best fit their role in the organization and allow them to work at a high

level of efficiency.

Experience:

03/1998 - 08/2014 Avantor Performance Materials, Inc Center Valley, PA

Site Support Lead (Systems Analyst II)\Desktop Support\Help Desk Analyst

Promoted twice into last position

Google Apps Administrator - Responsible for migration from an Exchange

environment to Google Apps environment.

Experience with DNS, DHCP, SCCM, and GPOs

HP3000 System Administrator

Active Directory Security Administrator and Domain Admin

Perform and create disaster recovery procedures

Provide support to on-site and remote clients as well as remote site

administrators.

Use SCCM for software installation and generate reports for management.

Responsible for being on-call during off-hours for critical support

problems.

Planned, coordinated and installed many systems and private networks

such as Windows OS and MS Office upgrades.

Twice a member of teams responsible for integrating our systems and

domain into other company's due to being purchased.

Migrate and upgrade many systems, servers and PCs through various

Microsoft Operating System upgrades and replacement.

Provide support for remote clients using VPN and Citrix.

Support\repair many different types of applications, systems, servers,

desktop and laptop with various operating systems

Member of the team which planned, coordinated and implemented

headquarters move from NJ to PA.

Provide Executive support and well as union and non-union clients.

Perform training for employees regarding new systems and MS upgrades.

Interact with vendors and suppliers of software and hardware.

Maintain inventory of hardware and software and ensure they were kept up

to date.

Meet with business leaders to determine the IT needs and requirements.

Responsible for maintaining server backups.

Create small VB scripts using Primal Script to deploy as SCCM packages

Image PCs using Symantec Ghost and Smart Deploy

11/1995 - 03/1998 Sentinel Health Systems Paoli, PA

System Assistant II

Created and maintained training manual for company systems.

Trained employees on current system and any system changes.

Responsible for monitoring and maintaining backups of server and

mainframe systems.

Responsible for making minor programming changes and responding to Help

Desk calls.

Worked with client community and programmers to determine system

enhancements and their priority.

Education:

1984 - 1986 Allentown Business School - Allentown, PA

Associate Degree

Classes Attended:

IIS Administration, Windows Operating System Essentials, HP 3000

Administration, Dealing with Difficult People, Customer Service

Essentials, SCCM Basic Essentials, Advanced PC Trouble Shooting

References upon request.

Contact this candidate