Customer Service Assistant
Resume:
Valerie M. Rodriguez, C.D.A.
407-***-****(cell)
Orlando, Fl. 32835
***********@*****.***
PROFESSIONAL SUMMARY:
Accomplished Dental Assistant with over 19 years diversified experience in
dental /medical and management / supervision. Reputation for excellence
and high quality service to client /patients. Effective and persuasive
with all segments of the community. Well organized and focused in
coordinating projects and seeing them through.
SKILLS:
Customer Service Inventory Management Training
/ Coaching
Presenter / Speaker Networking / Marketing Sales
Management Patient Care Coordinating
Discharge Planning
PROFESSIONAL EXPERIENCES:
Anthem College Orlando Orlando, Fl
Dental Assisting Extern Coordinator / Career Advisor / Evaluator /
Instructor (January 2010 - August 2014)
Responsible for coordinating all aspects associated with the attainment and
management of the externship site for all students. Effectively oversee a
portfolio of 170-195 students through their academic lifespan to ensure a
high level of successful placement outcomes and meet the overall mission of
adult education; prepare weekly, monthly, quarterly reports for ACICS
accreditation purposes; ensure curriculum and training up to date with
current technologies; continuously acquire new dental/medical offices to
maintain yearly goal; and train students in all aspects of professionalism.
Obtain, submit and follow through Board of Pharmacy Registrations and
Radiology Licensure; Train specific program in Radiology, EFDA, OSHA,
HIPPA, and CPR / BLS certifications.
Advanced Dental Ocoee, Fl
Office Manager / Lead Dental Assistant
(April 2009 -January 2010)
Coordinated any patient care with specialty offices, made sure all patient
records were current and up to and prepared all financial reports. Assisted
dentist with all duties, kept detailed records regarding sterilization,
laboratory cases, as well as all inventory.
Ronald Trevisani, D.D.S. & Associates
Katrina Schroeder, D.D.S. Apopka, Fl
Lead Dental Assistant / Lab Technician
(July 2007- November 2008)
Assisted dentist with all duties, kept detailed records regarding
sterilization, laboratory cases, and all inventory; also prepared internal
as well as external marketing strategies, in office power point
presentations, and middle school lectures.
James Francis Bullion, Jr. D.D.S. Lake Mary, Fl
Lead Dental Assistant
(March 2001-February 2006)
Assisted dentist with all duties, kept detailed records regarding
sterilization, laboratory cases, as well as all inventory.
Coordinated any patient care with specialty offices, made sure all patient
records were current and up to date.
Willie L. Grace, D.D.S. Orlando, Fl.
Front Office Manager / Insurance Specialist
(Feb. 2000 - March 2001)
Created, implemented, maintained all office records, and coordinated
patient care with specialists. Used Easy Dental Software, prepare patient
and financial reports also monitored daily, weekly, monthly, quarterly, and
annual reports.
U.S. Army
Dental Laboratory Technician / Dental Assistant
(Feb. 1990 - June 1993)
Prepare and use laboratory and chairsdie materials. Fully fabricate full
and partial dentures. Order, receive and issue DME and major supplies.
Prepared and maintained dental laboratory reports.
Discharge Status: Honorable
EDUCATION:
o BLS Instructor certification - 2/2012 /Healthcare provider CPR certified
- 2/2012
o Radiology Certification - Valencia Community College
o Associate of Arts - Valencia Community College, 1997
o Certificate Dental Laboratory Specialist, Academy of Health Sciences,
1990
o Certificate Dental Specialist, Honor Graduate, Academy of Health
Sciences, 1990
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