Customer Service Manager

Derrick Huguley

**** ******* ***** ********, ** *1909 706-***-**** Cell

**********.**********@*****.***

Summary

Mainframe Developer with 5 years of experience, and a desire to expand in a

challenging role in the field of computer programming. Proven ability to work with

business, and system personnel in a team environment. Ability to quickly grasp, and

apply new technologies as well as concepts.

Professional Experience

TSYS – Columbus, GA

Mainframe Developer II

March 2011 – Present

• Provides technical and business support for users ensuring online availability for

IBM mainframe CICS inquiry/updates, and batch processing of incoming/outgoing

interface files from other applications.

• Designs, and develops programs based on project requirements under full

SDLC methodology

• Provides continued support of Deposits application by taking programming and

batch job work requests.

• Transmits Files to the client utilizing the File transfer Protocol and NDM process.

• Collects, and manipulates raw data from the client to allow processing, and

storage in the database

• Determines opportunities to improve existing methodologies, processes or other

areas of application delivery performance.

• Documents the current mainframe credit card system for a conversion from the

clients Legacy System portfolio to TS2 system standards.

• Modifies Cobol CICS programs to integrate the acquisition of the company

• Assists in the mentoring of lower- level team members

Mainframe Developer I

May 2008 - March 2011

• Works with system analysts, quality assurance team, and business team to

deliver custom quality code

• Identifies and resolves technical issues, including the timely delivery of bug fixes

in support of user acceptance testing, and communicating results to the team .

Projects: First Citizens Bank, Barclay US, Ixe Bank, Degussa Bank, Presidents Choice,

Arval Bank, Bank of Montreal, Rbtt Bank, Capital One, Tesco Bank, Bank of America,

Barclay Elmo, Toronto Dominion, Upromise Bank

Environment: IBM Mainframe: COBOL, Eztrieve, JCL, REXX, SDSF, Connect Direct

:NDM, CICS, MQ, Sync sort Mvs, DB2, IMS, ISPF, CA7, Endevor, TSO, FTP, SysPlex,

JHS, File-Manager, UAT, GDG File Structure,Procs

OTHER EXPERIENCE

MediaCom – Columbus, GA

Warehouse Technician

April 2006 – May 2008

• Planned outlay of stockroom, warehouse, and other storage areas

• Maintained all inventory in a secure, and orderly manner

• Utilized Oracle, and RFID Handheld Scanners to update the database

• Entered into the computerized equipment tracking system the various status

moves involved in properly issuing and checking in equipment.

• Reviewed records for accuracy of information and compliance with established

company procedures, and to determine adequacy of stock levels.

Wal-Mart Distribution Center – Lagrange, GA

Shipping/Receiving Supervisor

February 2000 – February 2003

• Supervised the day to day activities of the Shipping department ensuring

excellent customer service, high productivity, scheduling staff, and a safe work

environment

• Coordinated deliveries and dispatch activities on the shift as needed

• Operated forklifts and electric pallet jacks to load outbound freight onto trailers

• Scanned freight utilizing the RFID Handheld Scanner to keep track of inventory

Intermet MACHINING – Midland, GA

CNC Machinist

August 1998– February 2000

• Reviewed engineering drawings, tool design drawings, and/or electronic models,

to determine the optimal manufacturing methods, selection of machine tool, and

material cut size.

• Operated several CNC machines at an elevated level of production

Education

DeVry Institute of Technology – Atlanta, GA

Bachelor of Science in Computer Information Systems

2002- 2007

TECHNICAL SKILLS

Operating Systems: Linux Red Hat, Aix/Unix, Apache, DOS

Programming Languages: C#, C++, Java, VB.NET, SQL

Web Applications: HTML, Asp.net, Dreamweaver

Application Development Tools: UML, XML, Rational Rose, Oracle10i Developer

Mainframe: COBOL, Eztrieve, JCL, REXX, SDSF, Connect Direct:NDM, CICS, MQ,

Sync sort Mvs, DB2, IMS, ISPF, CA7, Endevor, TSO, FTP, Sysplex, JHS, File -Manager,

UAT, GDG File Structure,Procs

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