Customer Service Manager

Matthew A Hostetter

*** ********* ****** *********, ** 32901

386-***-**** (cell)

*********@*******.***

Objective: Seeking gainful employment with possibilities of promotion and benefits. Giving me

the opportunity to expand my occupational horizons along with the experience and responsibility

that this position will provide me.

Profile: Excellence in customer service for over fifteen years. Dependable, responsible,

punctual, and a strong desire to learn.

Qualifications:

Excellent skills with a cash register as well as money handling.

Able perform duties as a short order cook and always willing to learn more.

Able to perform tasks in a timely and efficient manner.

Excellent attendance record.

Available and willing to come in on weekends, holidays and short notice.

Good computer skills, able to multitask.

Capable of learning and becoming knowledgeable on any and all products being sold.

Able to lift at least 25 pounds

Good at taking directions and listening.

Professional Experience:

Larry's Giant Subs – Palatka, Florida 32177 – June 2014 thru July 2014

Manager: Abraham – Position: Team Member

Job Description:Took food orders from customers

Helped prep the kitchen

Cleaned dishes before and after use.

Help make sure the orders got out in a timely manner.

Ending Hourly Wage: $8.00

Burger King – Palatka, Florida 32177 – August 2012 thru July 2014

Manager: Kay Blocker – Position: Crew Member

Job Description: Took food orders from customers

Helped prep the kitchen in the mornings

Stocked the counters

Cleaned

Help make sure the orders got out in a timely manner.

Ending Hourly Wage: $7.93

Woody’s BBQ – Palatka, Florida 32177 – September 2010 thru August 2012

Manager: Sally Safies – Position: Dishwasher/Line Cook

Job Description: Began as a dishwasher but was then promoted to a short order cook.

As a dishwasher I was in charge of cleaning the dishes and dish pit.

As a cook I was not only in charge of cooking the food that was ordered but also had to

prep the food and unload the trucks and take inventory of the meat.

Ending Hourly Wage: $8.75

Burger King – Palatka, Florida 32177 – July 2010 thru February 2012

Manager: Kay Blocker – Position: Cashier

Job Description: Took food orders from customers

Helped prep the kitchen in the mornings

Stocked the counters

Cleaned

Help make sure the orders got out in a timely manner.

Ending Hourly Wage: $7.75

Big Lots - Palatka, Florida 32177 - December 2006 thru May 2010

Manager: Lawrence Giles - Position: Furniture Employee/Cashier

Job Description: Build and repair furniture in a timely manner

Unload Trucks and stock shelves, as well as load furniture for customers

Keep track of current inventory, as well as received shipments

Cashier and assist with store recovery

Ending Hourly Wage: $8.04

Professional Experience Continued:

Hippo Video Games - Palatka, Florida 32177 - September 2008 thru October 2008

Manager: Paula Hinkle - Position: Game Advisor

Job Description: Extensive knowledge on all video games and systems

Maintain upkeep of store shelves and assisted with inventory

Cashier and General Customer Service

Ending Hourly Wage: $8.00

Rhino Video Games - Palatka, Florida 32177 - May 2005 thru November 2006

Manager: Paula Hinkle - Position: Game Advisor

Job Description: Extensive knowledge on all video games and systems

Kept up with inventory, as well as received shipments

Opened and closed the store and tills

Responsible for morning paper work

Cashier and General Customer Service

Ending Hourly Wage: $7.75

Publix Super Market - Palatka, Florida 32177 - June 1999 thru July 2005

Manager: Jim Shelton - Position: Front Service Personal

Job Description: General Customer service including bagging groceries

Assisting customers to their car with groceries

Collected shopping carts to maintain a clean appearance of the parking lot

Responsible for maintaining daily store cleanliness

Ending Hourly Wage: $7.90

Education:

Crescent City Jr/Sr High School - Crescent City, Florida

Attended from 1993 thru 1999

Graduated in 1999 with High school Diploma

First Coast Technical Institute - St. Augustine, Florida

Attended from 2002 thru 2003

Did not receive a Diploma - Did not finish

*If needed please request any personal and/or employment references.

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