Customer Service Medical

Patreka Roach

Toronto, ON . 647-***-**** . *******.*****@*****.***

HIGHLIGHTS

. Excellent analytical and problem solving skills

. Certified Phlebotomist 1,000+ successful venipuncture 50+ ECGs

. Vibrant personality with superb customer service skills

. Preparation of agendas, scheduling and other office duties

. Data entry in EMRs and LIMSs

. Advanced skill in Microsoft Word, Excel and PowerPoint. Intermediate

skill in Access and Web design

EDUCATION

Bachelor of Science, Hons: Forensic Science & Information Systems, 2012

Trent University

WORK EXPERIENCE

MEDICAL RECRUITER

Mar 2014 -Current

Pharma Medica Research Inc.

Accomplishment: A personal average of 880 weekly call outs to potential

subjects for studies, with an average of 10 daily booked subjects.

. Determine subject's eligibility for studies by obtaining medical

history

. Review and prepare Informed Consent Forms and information packages

. Book and confirm screening appointments

. Conduct study protocol comparisons

. Participate in training programs for GCP, SOP, Health Canada and FDA

regulations

LAB TECHNICIAN

Nov 2013- Current

Queen Street Medical Clinic

Accomplishments: I reduced patient waiting time from 30 minutes to 15

minutes by performing pre-assessments (vital signs, temperature, urine

dips) prior to physician evaluation. I also maintain an Electronic Medical

Record system for over 100 patients.

. Perform venipuncture, vaccinations and special test monitoring

. Follow PHO regulations for documentation of blood tests

. Prepare examination rooms with necessary medical supplies

LAB ASSISTANT

Aug 2013- Jan 2014

Viaguard Inc.

Accomplishments: I implemented an electronic database for tracking over 60

daily client orders and 200+ legal client files. I provided technical

support for staff computers, network printers and photocopy machines.

Additionally, I performed software updates and basic troubleshooting for

network and PC issues.

. Lab set up and equipment maintenance using Good Laboratory Practice

guidelines

. Preparation of reagents and solutions for DNA extraction

. Labeled, stored and centrifuged specimens

. Report writing and documentation of operations

. Preparation of legal documentation for Ontario courts and police

services

PHLEBOTOMIST

Jul 2012- Jul 2013

Kelso Medical Laboratory

Accomplishments: I integrated Excel macros for the Fee Schedule,

streamlining price and service code look up. I created an electronic

database to phase out the manual physician's report mailing system;

expediting the delivery of about 450 weekly patient reports.

. Maintained patient information using Electronic Medical Record system

. Performed ECGs, venipuncture and special test monitoring

. Prepared and manifested specimens for transport to reference

laboratories

. Liaised with vendors, physicians and other healthcare bodies

. Archived health records, stocked supplies, processed insurance and

billing

research volunteer

Apr 2012-Jun 2012 Trent University- Plant DNA Lab

Accomplishment: Trained summer students in various lab techniques and

equipment operation.

. Prepared reagent and solutions for plant DNA extraction

. Quantitation of DNA and RNA using qPCR and Picogreeen

. Preparation of samples for genotyping using ABI

. Southern and Western blotting

. Troubleshooting and maintenance of equipment

CERTIFICATION

. Registered Phlebotomy Technician

. ECG continuing education training

. WHMIS

. CPR and First Aid, Level C

VOLUNTEER EXPERIENCE

Junior Achievement Advisor, Plant DNA Research lab, Trent Huntington

Disease Society, UNICEF Trent, Trent Student Judicial Committee, Trent

International Ambassador

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