Customer Service Administrative Assistant

Dora E. Reyes

*** ******* ******

Staten Island, NY 10307

Phone: 718-***-****

Mobile: 917-***-****

***************@*****.***

September 1, 2014

Dear Sir/Madam,

My name is Dora Reyes, and I am writing to express interest in a

position as an Executive/Administrative Assistant at your firm.

Attached please find my resume for your review.

As my resume would indicate, I have extensive experience as an

Executive/Administrative assistant within a corporate environment for

many years. I also possess a strong sense of community; and it's

important for me to work within an environment where there is unity

and purpose. I appreciate working with a team which works towards

achieving a common goal of excellence. I consider myself a dynamic

and multi-faceted person, and I enjoy a challenging, fast-paced, and

energetic environment. I'm looking to secure a position with a great

team right here in New York City.

Please call me with any questions you may have regarding my resume. I

look forward to hearing from you soon to discuss this position. I

appreciate any consideration you may give my application.

Cordially,

Dora E. Reyes

Attached

Dora E. Reyes

115 Johnson Avenue

Staten Island, NY 10307

(H): 718-***-****

(M): 917-***-****

Email: ***************@*****.***

QUALIFICATIONS:

Executive Administrative/Personal Assistant with over twenty years of

experience in marketing, finance and general administrative duties.

Skills include proficiency in the following programs: Microsoft Word,

Microsoft Outlook, Verafin, Symitar, Profit Stars, ImageRight, AIM,

WordPerfect for Windows, MAC, and Microsoft Money, Lotus Notes, light

Quick Books and Microsoft Excel. Typing 110 wpm

EDUCATION:

I am currently completing required coursework to finish my degree in

Organizational Management.

2014-2015 Nyack College, New York, NY - Organizational Management

1983-1985 St. Francis College, Brooklyn, NY - Marketing /Finance

Major - 60 credits

1981-1983 Brooklyn College, CUNY, Brooklyn, NY - English

Major - 75 credits

EMPLOYMENT:

7/13-2/14: Municipal Credit Union, New York, NY

Administrative Assistant, Security & Fraud Department

Sole administrative support for Executive Vice President and

Assistant Vice President of the Security and Fraud

Department. Provided support for staff consisting of one

Senior Fraud Specialist and four Certified Fraud Examiners.

Duties entailed preparation of Monthly Reports for the

Supervisory Committee and Internal Audit Department,

generation of weekly reports which include the Bank Secrecy

Act, Monthly Loss Prevention and Claims Reports, claims,

denials, and investigations pertaining to fraudulent activity

affecting members of the Municipal Credit Union, as well as

other financial institutions. Also served as a liaison

between MCU and various government agencies in creating cases

and providing responses and information for subpoenas.

Conducted research for Department CFE's which included

utilizing programs such as TLO, DMV, and LexisNexis

(Accurint) in order to detect fraud, verify identities, and

provide information for further investigations conducted by

Examiners. Duties also entailed the completion of monthly

audits, assisting management in the reclamation of checks, as

well as the creation of cases and production of Suspicious

Activity Reports (SAR) through Verafin. Administrative

duties also entailed handling inquiries made by MCU members,

preparation for monthly Management meetings and Supervisory

Committee Meetings, Travel and Expense reporting, and all

Security and Fraud-related training sessions as well as other

general administrative duties.

4/10- 5/13: Buckingham Badler Associates, Staten Island, NY

Administrative Assistant

Duties entailed organization of broker requests for their

insured, and acting as a liaison between various insurance

companies and agencies. Maintained daily log of calls made

to existing clients of Buckingham Badler Associates and

Metropolitan Specialty Risk. Excellent customer service

skills and a proficiency in product knowledge were required

for this particular area of customer service. General

administrative duties were also involved as well as providing

assistance in all aspects of shipping operations.

4/08 - 1/09: Bridge Financial Group, Subsidiary of Met Life, Staten

Island, NY

Call Center Representative

Duties entailed organization of call center area, maintenance

of call center list, daily log of calls made to existing

clients of The Bridge Financial Group. Excellent customer

service skills and a proficiency in product knowledge were

required for this particular area of customer service.

Amount of daily calls averaged about 250.

12/06-10/07: P. Balser Kitchen Design, Staten Island, NY

Design Assistant and Assistant to

President

Administrative support to President of Kitchen Design

Company. Duties entailed production of design package,

providing client with appliance innovations and

specifications, as well as custom cabinetry. Also entailed

were invoicing of clients, ordering cabinetry from company,

composition of proposals and contracts for clients and

various Boards for buildings throughout the tri-state area.

Also entailed were light bookkeeping, and heavy client

contact. Coordinated appointments with contractors and

project managers/clients for sessions with designer, ordered

custom appliances for clients and project managers. In

addition, I ensured a complete, aesthetically pleasing

design.

2004-11/06: Steven R. Savino Architect, Staten Island, NY

Administrative Assistant

Administrative support for architect, engineer, and drafting

staff. Duties entailed working with Department of City

Planning for various architectural projects based mostly in

Staten Island, generating forms for submission to the

Department of Buildings, i.e. permit applications, Cost

Affidavits, Certificate of Occupancy, and PC Filings. Heavy

client contact was also involved as well. Composition of

proposals and follow-up were also important aspects of

projects mentioned above. Coordination of appointments,

travel arrangements, and general administrative and personal

duties were also involved.

1994-1997: The Good Stuff Corporation - Long Island City, NY

Personal Assistant to President of Fantasma Division of the

Good Stuff Corporation

Assisted in writing proposals to various prospects in the

licensed entertainment industry such as The Walt Disney

Company and Warner Brothers Studios. Worked on promotional

ads for McDonalds and the Quaker Oats Company. Preparation

for Trade Shows such as the JCK show in Nevada, The

International Housewares Show in Chicago, The Basel Watch

Fair in Basel, Switzerland, and the International Watch/Clock

Fair in Hong Kong. Duties also entailed coordinating

marketing packets for representatives, coordinating art

submissions to Disney and Warner Brother Consumer Products.

Heavy customer service duties were also involved as well as

coordination of repairs for specialty projects for the

various firms mentioned above. Coordination of appointments,

travel arrangements and expense reporting, and general

administrative and personal duties were also involved.

1994. Arthur Andersen & Co., S.C. - New York, NY

Executive Assistant

Assistant to Partner/Managing Director and six Managers in

the Structured Finance Group/Global Derivatives Practices.

Supported consulting staff consisting of twenty-five people.

Duties entailed assistance in preparation of proposals to

various firms such as GNMA and FNMA. Preparation of resumes

and various brochures for the SFG Mortgage and Asset

Securitization Services. Heavy client contact, coordination

of planning meetings, conferences, travel and expense

reporting, maintenance of Manager's logs, as well as general

administrative duties.

1990-1993: Cowen & Co., New York, NY

Administrative Assistant, Controller's Office - Finance

Administrative support for five Assistant Controllers in the

Finance/Controller's Office. Duties entailed assistance with

payroll, and 401(k) loans, working with broker's

compensations, FOCUS reporting, completion of monthly reports

on Bonus Accruals by Area, Bankruptcy Trading, and Long Term

Statements of Operations. Also assisted in accounts payable

applications, bank reconciliation, payroll applications and

worked closely with Tax Department on various tax

information, audits and year-end Statement of Financial

Condition. Responsible for wire transfers and 401(k)

funding, and travel and expense reporting. General

administrative duties were performed as well.

REFERENCES: Furnished upon request

Contact this candidate