Information Technology College
Resume:
[pic] Daniel T. SUMMARY
Johnson I am able to immerse myself into a systems-centered
environment where I apply both my accumulated
** ***** ****** ********/******** knowledge of computers. This
Waldwick, NJ 07463 allows me to deal with many IT-related problems and
interact with users on a daily basis.
201-***-**** EDUCATION
Ramapo College of New Jersey
************@*****.*** Bachelor's Degree in Information Technology
Management from Anisfield School of Business [AACSB
Accredited] - May 2014 GPA 3.5
Bergen Community College
Associates in Science Degree - 2010-2012 GPA 3.1
SKILLS
Microsoft Windows products including Windows
XP/Vista/7/8
Exposure to Microsoft Server 2003, 2008, 2012
Microsoft Office products
Smart boards, Wireless products, tablets,
smartphones
Custom hardware builds, Intel, AMD, Asus, Gigabyte,
Nvidia etc.
Installing operating systems, Updating drivers,
Updating firmware
Cloning drives/data, Data Recovery,
routers/switches, wi-fi configuration
Knowledge of enterprise anti-virus such as Norton's,
Trend Micro, AVG
Troubleshooting and interacting with coworkers on a
daily basis
Completing Job Tickets
EXPERIENCE
Micro Computer Technician, Ramapo College
Mahwah, NJ: May 2014- Present
Fulfilling Help desk tickets traveling between
buildings and departments throughout the Ramapo
Campus
Dealing with the full myriad of IT issues on a day
to day basis
Built images for desktop and laptop
Meeting and working with users on a daily basis to
resolve reported issues
Student Aide, Ramapo College Help Desk (work study)
Mahwah, NJ: Sept 2012- May 2014
Support through the help-desk and on-site,
throughout the Ramapo Campus
Troubleshooting issues from software to hardware to
network
answer phone and assist users with their IT Issues
Assisted entire campus with account related issues
Student Technical Consultant, Bergen Community
College
Paramus, NJ- Sept 2010-August 2012
Monitored computer labs
Cloned drives, updated software, managed cables
Installed new operating systems, and never ending
virus battles
REFERENCES - furnished upon request
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