Customer Service Sales

NICOLE BUSHELL

* ** -** ***** ******, Rosedale, New York 1 1422 H: 6-467****** C: 3-478******

b ******.**********@*****.***

P rofessional Summary

Pharmacy Technician with six years of HMO and retail pharmacy experience.

Self- starter with extensive knowledge of Medicaid and Medicare procedures.

Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette.

Professional Experience

I nside Sales/Customer Service

05/2012 to 10/2012

MR. T Carting

Q ueens, NY

Implemented a consultative selling approach on all inbound calls.

Contacted new and existing customers to discuss how their needs could be met with specific products and

services.

Responded to all customer inquiries in a timely manner.

Created new processes and systems for increasing customer service satisfaction.

C ustomer Service/Security

09/2007 to 06/2009

C lear Verified Identity

Q ueens, NY

Promptly responded to general inquiries from members, staff, and clients.

Resolved product/policy issues and shared benefits of new technology.

Guaranteed positive customer experiences and resolved all customer complaints.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule

infractions.

Checked passes and credentials of persons seeking to enter the property.

Reported all incidents, accidents and medical emergencies to law enforcement.

Paralegal

09/2005 to 03/2006

H ereford Insurance

Q ueens, NY

Prepared for trial by organizing case exhibits and evidence.

Researched documents and publications for details that would establish evidence.

Arranged all correspondence on behalf of the attorney.

Coordinated with multiple departments regarding responsive documents and document retention.

Acted as court liaison between judges, court administration, attorneys, government agencies and the public.

I nside Sales/Customer Service

05/2001 to 02/2005

BFI Waste Service

Brooklyn, NY

Conducted business to business telephone sales.

Contacted new and existing customers to discuss how their needs could be met with specific products and

services.

Responded to all customer inquiries in a timely manner.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Pharmacy Technician

03/1997 to 02/2001

Queens Family Medical

Q ueens, NY

Entered new patient profiles and prescriptions into medication input software system.

Provided friendly customer service at prescription drop- off and pick- up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense

medication.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Verified patient data and billing information.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

Communicated with all customers and staff in a pleasant and professional manner.

Skill Highlights

Expert understanding of Medicare and Medicaid HIPAA trained

processes Pharmaceutical storage awareness

Exceptional patient care and interaction Pharmaceutical distribution familiarity

Excellent telephone etiquette Counting and pouring expertise

Education and Training

Certification: Paralegal

York College

Queens, NY

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