Customer Service Quality Control

Frank Laframboise

Lead Electrician - Sunwest Electric

Ontario, CA

****************@*****.*** - 909-***-****

WORK EXPERIENCE

Lead Electrician

Sunwest Electric - Anaheim, CA - June 2010 to Present

Responsibilities

Directed a crew of up to twelve (12); Planned staff schedules and task allocation to ensure adequate manpower

Collaborated on and instrumental in refinery upgrades and repairs.

Monitored and oversaw electrical installations, motor control center wiring and instrument and control cabinet

wiring; ensured equipment and installations met code.

Managed customer service calls and issue resolution for high touch clients

Accomplishments

Clients Include:

Chevron refinery

Edison

Macy’s

Target

Cedars –Sinai

Life time Fitness

Mercedes-Benz

Skills Used

Refinery Safety Operations

Wiring Diagrams

Electrical Systems & Controls

OSHA Regulatory Compliance

Team Management and Development

Motor Maintenance and Repair

Blueprint and Schematic

Switches & Circuit Breakers

Testing Instruments

Installation and Maintenance

Commercial & Customer Support

Foreman Electrician

Portermatt Electric - Costa Mesa, CA - June 2000 to May 2010

Presided over cable tray install, pulling wire, terminating of wires, grounding and bonding, installation of field

devices and equipment.

Responsible for energy management control wiring including pulling and terminating wires, and conduit install.

Facilitated the mounting of all field instruments and initiated large-grade equipment updates for Refineries,

Utilities and Retail Facilities.

Oversaw and participated in the setting and wiring of new switchgear and distribution panels.

Past Clients Include:

Target

Bristol Farms

Ralphs

Vons

CVS

Home Depots

Wal-Mart

EDUCATION

Montclair High School - Montclair, CA

Associated Builders and Contractors, Inc. (Completed 4-Year Curriculum) - Anaheim, CA

Refinery Safety Operations Training

Chevron - Carson, CA

SKILLS

Refinery Safety Operations, Wiring Diagrams, Electrical Systems & Controls, OSHA Regulatory Compliance,

Team Management and Development, Motor Maintenance and Repair, Blueprint and Schematic, Switches and

Circuit Breakers, Testing Instruments, Installation and Maintenance, Commercial & Customer Support,NSTC

Training, Safety Training, Fault Protection, Operations, MSDS Hazardous Area Class, Heat Stress Training,

Forklift Certified, Man Lift Certified

CERTIFICATIONS

RSO Certification

ADDITIONAL INFORMATION

A dedicated, and disciplined individual recognized as a customer friendly team leader seeking to contribute

to and grow with a dynamic, progressive, and innovative organization. Direct and decisive contributor with a

“hands-on” management style. Strong qualifications in customer service and client relations, team building,

and project leadership. Results- oriented professional with an exemplary track record of success in safety

and regulatory compliance, quality control, planning and development, and project management. Experienced

working with on a variety of client jobsites including but not limited to: Oil Refineries, Manufacturing and

Distribution Facilities, Residential, Retail, Auto Dealerships and Chain Supermarkets.

Contact this candidate