Customer Service Sales

Candis Bailey

**** ***** *****

Louisville, KY **216

502-***-****

Objective:

A challenging position in a fast paced, professional working environment

where I can utilize my task management and customer service skills.

Education:

University of Kentucky

Bachelor of Arts, Hospitality Management and Tourism, Business Minor

(December 2004)

Highlights of Qualifications:

. Excellent attitude and customer centric

. Energetic, hard working and eager to learn

. Highly motivated and committed to delivering top quality work

. Great problem solving ability

Professional Experience:

Humana

Customer Care CMS Dedicated Specialist (October 2010 - Present)

. Provide Perfect Service to members and consumers around the

following call types: Group / individual / SHIPS / Medicare / CMS

/Case Managers / Acquisition Calls

. Collaborate with other Medicare Service Operations stakeholders in

resolving member issues

. Communicate with other insurance companies to ensure access to care

for new and existing members

. Develop and distribute administrative reports to internal teams,

leaders customers, and providers

. Route calls to appropriate departments, route issues to appropriate

tanks

The Seelbach Hilton

Sales Administrative Assistant (March 2008 - October 2010)

. Collaborated with Sales and Catering Managers to provide hotel

proposal cost estimates

. Gathered information from Sales Managers and clients to compile

final agreements

. Communicated with internal clients regarding hotel contractual

agreements and client expectations and requirements

. Facilitated changes to client requests and needs prior to and

during events held at the hotel

. Delivered prompt and accurate customer service for hotel clients

and guests

. Performed a variety of administrative duties to Sales Management

team including; outgoing and inter-office mail, fax, monitoring and

ordering office supplies and equipment, and invoices

. Produced monthly expense report

Front Office Supervisor (December 2006 - March 2008)

. Assist the Front Office Manager in ensuring the efficient day to

day operations of the Front Office including the Switchboard

. Provide excellent customer service per the 4 diamond standards of

the hotel

. Communicate with all departments to ensure guests expectations are

met for both large groups and individual customers

. Prepare daily reports, handle special projects and assignments

. Assist in providing staff with training and development

. Oversee the concierge department

Hampton Inn and Suites

Assistant General Manager (July 2006 - December 2006)

. Led the daily departmental operations, including reviewing

operational effectiveness

. Verified the accuracy of accounting reports

. Led the strategic planning for managing budget and revenue

opportunities

. Event planning for large groups

Hampton Inn

Front Desk Supervisor (April 2005 - July 2006)

. Provided customer care to arriving and departing hotel guests

. Facilitated hotel group sales negotiations and group reservations

. Led hotel preparations for corporate accounts and meetings

. Reconciled hotel guests' financial accounts

Systems proficient in:

Windows XP, MS Office (Word, Power Point, Outlook, Excel, Internet

Explorer)

References available upon request

Contact this candidate