Customer Service Representative
Resume:
Michele S. Caruso
Staten Island, NY 10312
Phone 718-***-****
Cell 718-***-****
E-mail ***********@*****.***
Summary of skills and experience
. Over 16 years of experience as an Executive Assistant and a
coordinator.
. Proficient in Microsoft Word, Excel and Power point.
. Excellent interpersonal and organizational skills.
Work Experience:
Kings County Chrysler Dodge Jeep Ram 2014
Brooklyn, NY
File Clerk/Cashier
> Handling customers paying their bills at the window.
> Scheduled all service
> Responsible for filing system of all RO's ( repair orders)
> Responsible for follow up calls about service problems
> Responsible for ordering all supplies
Staten Island Custom Performance 2010-
Staten Island, NY
Marketing Director (Freelance)
> Responsible for all advertisements and discount coupons
> Responsible for call backs to customers
Big Apple/Cloverdale Car Inc. 2012-
2013
Brooklyn, NY
Personal Assistant/Customer Service Representative
> Personal Assistant to Owner of Company
> Maintain calendar of appointments, ran daily reports on staff
> Prepared expense reports
> Responsible for any and all correspondence to various companies on behalf
of Owner.
> Responsible for all scheduling for all staff members
> Took customer calls for service
> Scheduled pick ups and drop offs.
American Federation of Television and Recording Artists (AFTRA)
2001 to 2012
New York, NY
Executive Assistant/Coordinator
> Executive Assistant to the NY Local President
> Maintain calendar of appointments, meetings and travel. Assist in helping
the President move from appointment to appointment in a timely manner as
the scheduling is, at time intense.
> Make all travel arrangements for the President and create an itinerary
for each trip.
> Maintain daily appointment calendar.
> Keep an overview of the President's priorities and tasks. Monitor
progress and follow up with outstanding issues on a timely basis.
> Prepared expense reports for various Board Members.
> Maintain professional manner should an irate caller want to speak
directly with the President. Listen, debrief and divert calls to
appropriate staff members.
> Arranged events and seminars pertaining to the Committees - 43 in total.
> Responsible for meeting notices, memos, emails and minutes for all
committees.
> Coordinated Stanley Greene Media Training Center classes, schedules and
membership.
> Prepared website materials for AFTRA@WORK ( seminars held every Tuesday
evening in a different aspect of show business)Program
> Handled the making of flyers and any and all advertisement for events.
Membership Clerk
1999 to 2001
> Input membership information into the A.I.C.E. System
> Processed checks and batches for various stations
> Processed all types of membership status updates including withdrawals
and suspended payment and transfers
> Handled all incoming mail to and from the NY Local.
Skills Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
Power Point, Microsoft Outlook; Types 50-65 Wpm
Certificates: Power Point, Excel
Associates Degree in Business, University of Phoenix Graduated 2008 3.42
GPA
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