Customer Service Quality Control
Resume:
Tracee McCain
Gary, Indiana 46407
************@*****.***
OBJECTIVE
To obtain a position in a progressive organization that would help me to provide efficient and effective administrative support.
12/2013 – Present Manpower Gary, IN
Clerical/ DCS
General Clerical Work
Removing paperclips, binder clips and staples
Boxing and labeling
Lifting up to 50 lbs boxes
EXPERIENCE
2011 – 2014 Walmart Hammond, IN
Modualr Team Associate
Customer Service
Computer knowledge of Walmart “Smart” System
Changing the layout of specific aisles of the store
Replacing labels
Placing products in their new homes
Stocking shelves
Zoning (facing the products)
Price Changing
12/2009 – 7/2010 US Census Bureau Merrillville, IN
Temporary Enumerator
Customer Service
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for
conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents' questions, elicited information following a script,
and recorded census data on forms.
Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained
records for quality control verification.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the
performance of duties.
Met daily with supervisor to review and submit work, and receive additional instructions.
EDUCATION
Roosevelt High School Diploma 1996
Kaplan College, Medical Billing and Coding Diploma in progress
COMPUTER KNOWLEDGE
Microsoft Office and Windows Applications
Data Entry
Types 50 wpm
Windows 2010, 7, 8, XP, and Vista
Internet Explorer
Google Chrome
Word Perfect
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