Customer Service Data Entry

BETTY WILLIAMS

* ****** ***** – Apt. *

Brooklyn, NY 11415

************@*****.***

Cell: 516-***-****

SUMMARY:

Goal-oriented highly motivated, team oriented professional with experience working in general public;

Interact well with all levels of management, clients, vendors, children and community;

Capable of doing work that requires concentration, high degree of patience and attention to details;

Able to work independently, exceptional organization skills, capable of prioritizing, scheduling, and

managing heavy work flow;

Good customer service skills, hardworking, positive person with a down to earth attitude.

Nassau County OHCR – Hempstead, NY 6/2003 – 9/2011

Section 8 - Administration Assistant

• Administered excellent communication with a high volume of participants & landlords;

• Performed diverse administrative support which included staff, memorandums, correspondences,

photocopying, ordering of office supplies;

• Scheduled appointments;

• Responded to inquiries for Deputy Director, providing exemplary level of support;

• Successfully met the demands of a fast-paced, busy operational County Agency;

• Prepared conference room for meetings;

• Ordered breakfast and or lunch for meetings;

• Booked flights, reserved taxis for traveling;

• Assisted with all other administrative duties.

Nassau County OHCR – Hempstead, NY

Section 8 – Receptionist

• Demonstrated proficiencies in telephone and front desk reception with an extremely busy County

• Agency;

• Informed personnel of appointment arrival;

• Answered, screened and directed inbound phone calls;

• Photo copying, faxing, filing;

• Scheduled appointments, stuffed envelope;

• Accepted mails and packages delivered, sorted and distributed mails

• Signed for packages, responsible for scheduling pick up for FedEx, UPS and USPS.

• Ordered supplies, kept supply room neatly stocked.

• Called IT for computer problems, copy machine and fax machine maintenance;

• Maintained a neat reception area.

Nassau County OHCR – Hempstead, NY

Section 8 (promoted 2 times in 8 years) Housing Specialist

Page 1 of 3

BETTY WILLIAMS

1 Parade Place – Apt. 4

Brooklyn, NY 11415

************@*****.***

Cell: 516-***-****

• Coordinated housing placement and supportive services for Participants of Section 8

Housing Program in Nassau County, providing hands on support and service plan;

• Placed families within government mandated housing in healthy secure locations;

• Educate Clients on their right & responsibilities as renters, housing options, and agency

guidelines for tenants and landlords;

• Managed and Maintain accurate case files and comprehensive documentation with exceptional

track record of success complying with County requirements;

• Coordinated recertification, interviewing and income verification efficiently;

• Ensured all clients receive timely information and access for needed agency services.

EXPERIENCE:

Prosource Technology LLC– Minneapolis, MN 8/2013 – Present

New York State Rising- Case Manager - Lawrence, NY

• Gather and analyze claim data, prepare important correspondence, and conduct investigations

under general and specific guidelines;

• Perform tasks related to quality and process improvement by performing audits as required;

• Assist with the development of procedural documentation for regularly performed tasks;

• Maintain client records, verify insurance claims data and grant eligibility;

• Analyze contractual, technical, and financial data for correspondence with policy and established

compliance measures;

• Collaborate with program managers on approaches to meeting client needs;

• Report tracking and performance metrics utilizing Microsoft Excel;

• Plan and implement research on NYS Action Plan, CDBG policies and procedures.

CGI Federal– Fairfax, VA 4/2013 – 8/2013

New York State Rising- Case Manager - Island Park, NY

• Provided the virtues of hope, faith and charity to all incoming applicants;

• Assisted in home and or business application for disaster recovery assistance;

• Assisted applicants in the gathering, scanning and interfacing with other parties (structural

engineers, insurance settlement agents, state regulators, etc.) as required by New York State;

• Assisted applicants from intake to ultimate rehabilitation of property.

Manhattan Family Court 8/1997 – 6/2003

NYC Department of Probation - Clerical Associate 1

2

BETTY WILLIAMS

1 Parade Place – Apt. 4

Brooklyn, NY 11415

************@*****.***

Cell: 516-***-****

• Excellent in role of requiring the ability to handle a variety of customer services task and resolve

customer service issues;

• Answered extremely busy multi line telephone;

• Data entry of Juvenile arrest and PINS cases into data entry computer;

• Supported Probation Officers, Judges and staff members on all secretarial tasks communication,

memorandums, correspondences and reports;

• Indexed transfer cases of Juveniles transferred from other states into New York for probation;

• Type cases going before the judges, such as child custody hearings and probation hearings;

• Copying, faxing and ordered supplies.

EDUCATION:

George Wingate H.S.

SCS Business and Technical Institute

Page 3 of 3

Contact this candidate