Customer Service Sales

Stacy Hall

**** *. ******* *** * . Amarillo, Texas 79102 . USA . Mobile:

806-***-**** . ********@*****.*** .

Profile

A team player who is extremely motivated and assertive. Creating

solutions to problems as they arise in the field, the ability to

communicate well with customers, associates, senior and corporate

management. Ability to work effectively under minimal supervision.

Eager to perform work to maximum satisfaction of customers.

Effectively manage many different responsibilities simultaneously.

Competent in all phases of SAP Warehouse Management. A solid

reputation for upholding high ethical standards and realizing

corporate goals and objectives. Ability to recruit, motivate, and

develop long-term employees. Ability to work well under pressure.

Able to consistently produce high quality work on time and within

budget. Able to handle challenges - with proven history of

increased productivity. Able to lead others in high-demand

situations. Able to show compassion and understanding. Able to take

over and lead others in high-demand situations. Capable of

communicating with staff in all departments and at all levels.

Committed to implementing quality improvement techniques.

Communicate with counterparts in other departments and retrieve

information through establishing a network.

Experience

MANAGER/SUPERVISOR

2012 - Present Warehouse Supervisor Sparkling

Distribution, Coca-Cola Refreshments Amarillo, Texas, Plant #3521

Responsible for supervising the warehousing and shipping of

incoming and outgoing materials. Supervises warehouse personnel.

Staff, train, and evaluate team members. Schedule warehouse team

members to meet the demands of the facility. Allocate necessary

space for stock rotation. Assist and maintain appropriate inventory

levels and product loss control. Over-see shipping and receiving

functions as applicable. Effectively manage twenty team members in

the fulfillment of product orders under time constraints. Secure

company assets. Manage within labor and OPEX budget. Follow OSHA

and company warehouse policies.

2006 - 2012 Manager of Installed Sales, Lowe's Home Center,

Inc..

Responsible for managing daily operations of Lowe's Installed Sales

program. Coordinate & schedule installations. Train employees on

completing installation paperwork, Order Management System, &

resolve customer satisfaction issues. Ensure Order Management

System is kept current, installers are professionally served with

jobs ready to pick up & payments processed within 48 hours.

Perform 2 job site inspections per week to ensure quality

installations are being performed. Manage work order log & RTM

log. Manage inventory & shrink budget, & achieve sales & margin

budget & to keep paid outs below .52%.

? Started as a Team Leader in Paint & Home Decor in 2006 with

Lowe's and now run a 1.2 million dollar a year Installed Sales

Department.

2003 - 2006 Department Manager of Paint, Home Depot.

Assisted customers in finding a specific product, restocked

merchandise, greeted and directed customers to their specific areas

of interest. Assisted customers with inquiries and provided all

pertinent information. Created operational procedures for customer

service associates. Handled customer inquiries and complaints.

Operated cash registers and computer input applications. Provided

team with guidance, motivation, and discipline to consistently

achieve sales and customer satisfaction. Trained both new and

existing personnel in company customer service protocol.

? Was hired by Home Depot in 2003 & 2 months later was promoted to

Department Manager of Paint.

CUSTOMER SERVICE

2002 - 2003 Counter Help, Superior Paint & Decorating.

Service paint contractors & DYI customers in helping them with

Paint, Wallpaper, Blinds and all related items needed in getting

their projects completed.

COMPUTER-AIDED MANUFACTURING

1995 - 2001 Assembly Production Associate, Toyota Motor

Manufacturing, Inc..

Attended training courses to reinforce quality control procedures.

Completed physical inventories and cycle audits. Coordinated daily

in-house production to fulfill customer orders and forecasting

requirements. Ensured compliance with DOT regulations. Ensured

quality control standards were maintained. Operated forklift,

electric pallet jack, and other bulk material transportation

devices.

Skills

English (Fluent).

SAP Warehouse Management and Logistics (Highly Proficient),

Microsoft Office XP (Proficient), HP Printers (4000 (Proficient),

MS Word (Proficient), Windows 7 (Highly proficient), MS Excel

(Proficient) and Quicken (Proficient).

Education

1987 Diploma in Travel & Tourism.

National College of Business College - Lexington, KY. GPA: 3.7 Out

of 4.0.

2003 Harardous Material Safety Training Present

Home Depot & Lowe's Home Centers, Inc.

1983 High School Diploma.

Franklin County High School - Winchester, TN.

Honors & Activities

? Reading, Walking, Music, Travel, Spending time w/ family &

friends, taking my dog to visit patients @ Plum Creek Speciality

Hospital, decorating my house.

References

Chris Drumm

Driver Supervisor, Coca-Cola Refreshments, 806-***-****

Terry Mitchell

Driver Supervisor, Coca-Cola Refreshments, 806-***-****

Heather Sims

Installed Sales Coordinator, Lowe's Home Centers, Inc. 806-***-****

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