Customer Service High School

Rebecca Cassidy

Phone Number: 857-***-****

Address:

*** **** ***

Revere, MA, 02151

e-mail: *****************@*****.***

EDUCATION

High School: Chelsea High School

From: 2001 To: 2005

Degree: High School Diploma

PRIMARY EMPLOYER

Double Tree Suites by Hilton

Supervisor: Desiree

Phone #: 617-***-****

Employed From: 12/2010 To: 2/28/2013

Job Title: Housekeeper / supervisor/ front desk

Responsibilities as Housekeeper / supervisor/ front desk

Supervisor- Inspect, make and maintain hotel rooms daily, report all work orders to engineering,scheduling,coaching, training, and counseling, create solving problem skills,pay attention to detail,floor supervising, prepare paper work for daily assignments, answer telephone calls and assist guest with any complaints or issues regarding rooms or lost and found questions.

Front Desk- greet, register,and assign rooms to guest, answering calls, customer service.

Housekeeper -room making, assist guest with any special request or concerns, pay attention to detail inside and out of rooms to maintain a very clean environment for guests.

Skills Obtained as Housekeeper / supervisor/ front desk

Good listening skills, very outgoing person always keep smile on no matter what the situation may be.

Trained to maintain a regular written and verbal communications.

Ability to work well with others, both supervisory and report staff roles.

Accustomed to working in fast- paced environments with the ability to think quickly and successfully handle difficult problems .

Room making (6 rooms in 2 hrs).

Ability to answer telephone inquiries from guest or maintain surrounding clean, hygienic and attractive, for pleasant customer experience.

SECONDARY EMPLOYER

Carter's

Supervisor: Cheryl Fleming

Phone #: 617-***-****

Employed From: 12/2005 To: 7/2010

Job Title: Cashier

Responsibilities as Cashier: Job Responsibilities

cash handling, maintain areas of store clean and organized, sorting items, inventory, customer service.

Skills Obtained as Cashier :Job Skills

Outgoing and friendly personality, have patience and be patience with any difficult situation that i might be presented with, work with a team or individually or without supervision,answer telephones inquiries from customers.

REFERENCES

Primary Reference

Name: Caroline Vencile

Primary Contact: 617-***-****

Secondary Contact: SECONDARY CONTAct

Secondary Reference

Name: Desiree

Primary Contact: 617-***-****

Secondary Contact: 857-***-****

Relation: Housekeeping manager

Tertiary Reference

Name: Heidy Cerna

Primary Contact: 617-***-****

Secondary Contact: 617-***-****

Relation: housekeeping supervisor

Contact this candidate