Customer Service Manager

Phouvieng Sophanavong

Cocktail/Bartender/VIP Host

**** * ******* **** - ******, IL 61603

*****@*****.*** - 309-***-****

To start a new career with a quality company using my experience in Accounting, Office

Management, Customer Service, Medical Assistant & Phlebotomy.

WORK EXPERIENCE

PCT

Frensenius Medical Care - Peoria, IL - August 2013 to Present

Responsibilities

Setting up four dialysis machines, watching how much fluids needs to be pulled off patients during their

treatment, taking vitals signs (b/p, weight, temperature, pulse, respiration, etc), checking to make their bicarb

is correctly input on the computer, their volume.

Phlebotomist

Red Cross - Peoria, IL - January 2012 to August 2013

Collections Tech/Phlebomist: Loading equipment daily to set up for drive & packing up at the end of our shift

so we can load everything back on the truck. Customer service w/donors, doing their Health History, & drawing

whole blood.

Cocktail Waitress/Bartender

Four Play Plaza - Peoria, IL - December 2002 to September 2010

Cocktail/Bartender: Serving customers drinks, cleaning, stocking, greeting customers, & running credit cards.

Office Manager

Carpet Weavers - Peoria, IL - January 2003 to May 2003

Office Manager: Balancing books daily, spreadsheet, inventory, ordering supplies, setting up appointments,

getting customers credit approved, daily banking deposits, payroll, sending statements out monthly & customer

service.

Production Accounting

Clifton & Gunderson - Peoria, IL - March 2002 to October 2002

Production Accounting: Payroll, monitoring clock in times, vacation/y-time, printing daily printouts, delivering

printouts to shift foremen, communicating with 1st & 3rd shift foremen about their employees.

Office Manager

Carpetland USA - Peoria, IL - August 1998 to February 2001

Office Manager: Balancing books daily, spreadsheet, inventory, ordering supplies, setting up appointments,

getting customers credit approved, daily banking deposits, payroll, sending statements out monthly & customer

service.

EDUCATION

MA

Midwest Techinal Institute

Accounting

Illinois Central College

Woodruff High School

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