Sales Service
Resume:
Ernie Hernandez
Bloomington, IL 61701
Education: BSEE, Rutgers University - New Brunswick, New Jersey, 1987
Attended seminars on Staff Management, Project Management, Data
Warehousing,
Disaster Recovery, Network Security, JDEdwards, MAS90, UltiPro,
COGNOS and
various Retail Point of Sales Systems, PCI Compliance, PMP
certification.
Conducted workshops for end-users and industry peers on Application
software,
Internet Security, BI, E-mail Alerts, Computer Networking, Security
and Point of Sales Systems.
Professional
Affiliations: Member, National Restaurant Association (Technology Leader
Group)
Member, Institute of Electrical and Electronic Engineers (IEEE)
Member, National Food Service Security Council
Member, Restaurant Chain Executives
Member, TechExecs Network: Senior IT Executives
Member, Project Management Institute (Central Illinois)
Member, Experts Exchange
Professional Experience:
Biaggi's Ristorante Italiano
November 2002 to Present
Bloomington, IL
Position: Director of Information Technology
Recruited by CEO to establish corporate IT department, systems strategy and
POS platform. Responsible for establishing corporate IT department. In
charge of project planning, staffing, budgeting and implementing all IT
initiatives for this $92M, 24 unit national chain of fine Italian
restaurants. Specific accomplishments include the following:
. Trained, mentored, motivated and set clear goals for corporate IT staff.
. Provided technical guidance and opinion at senior level strategy meeting.
. Implemented web based BI reporting system with actionable daily alerts.
. Established corporate web-site and created\managed staff intranet site
with on-line forms and schedules.
. Implemented integrated electronic gift and comp card system with web-
based reporting.
. Improved labor cost by implementing web-based employee labor scheduling
system.
. Instituted enterprise wide on-line sales, labor and employee performance
reports.
. Introduced on-line purchasing for various vendors.
. Edited corporate training material, newsletter and intranet site.
. Managed alliances, deliverables and project budgets for multiple product
and support vendors.
. Established corporate datacenter with multiple virtualized servers,
Cisco\SonicWall firewall and routers.
. Standardized POS, communications, network and security infrastructures.
. Established secure, redundant internet access and Wi-Fi in all locations.
. Produced online training videos for various departments.
. Established PCI Compliance parameters, set policies and procedures.
. Founding member of corporate "Fun Squad", coordinated corporate events.
. Taught BI analysis and technology troubleshooting at Biaggi's University.
Ernie Hernandez
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Previous Employment:
Texas Roadhouse LLC
May 1998 to September 2002
Louisville, KY
Position: Director of Management Information Systems
In charge of planning, budgeting and implementing all IS related projects
for this $400M, 137 unit national
chain of family restaurants. Responsible for establishing all IS
department, budgets, goals and objectives.
Worked closely with all department heads to evaluate needs and provide new
products and services.
. Used Microsoft Visio and Project to schedule labor and track the progress
of software development.
. Established 24/7 POS helpdesk, with call tracking, satisfaction
monitoring; saving $400K annually.
. Started equipment depot service enabling overnight exchange of broken
machines; saving $100K yearly
. Technology Lead in the preparation and testing of the MenuLink inventory
control system.
. Led a team of IS professionals with proper planning, accountability and
fun with 100% retention.
. Responsible for elevating end-user computer skills by instituting
quarterly applications training.
. Worked with Communications and marketing departments to establish the
company's website.
. Implemented the COGNOS reporting engine to analyze sales and financial
information from SQL.
. Interfaced the Aloha POS to ERP and payroll systems eliminating thousands
of entry man-hours.
. Established field focus groups to determine how IS could better serve our
units.
. Instituted nation-wide polling of sales and payroll data to corporate
data warehouse using SQL.
. Successfully converted company from MAS90 to JDEdwards One World ERP.
. Established e-mail, VPN and high speed Internet access through a
corporate firewall.
. Implemented Secure Wide Area Network connection to all stores using GE
SpaceNet VSAT.
. Saved company $1.3M in pre-opening expense by restructuring POS installs.
. Updated company to new digital telephone system and established
departmental 800 numbers.
. Managed the purchase, maintenance and installation of all computer
equipment.
. Created corporate data center with multiple NT, Windows 2000 servers,
802.11 and Cisco routers.
. Upgraded all store systems to Aloha software on IBM terminals, Lexmark
printers and Win2K servers
Previous Employment:
Pollo Tropical, Inc.
August 1994 to May 1998
Miami, FL (NASDAQ:POYO)
Position: Director of Management Information Systems
Managed all MIS related functions of this rapidly growing $70M publicly
held operator of 50 company-owned
and 20 franchised restaurants. Responsible for Point of Sales systems,
corporate network, database
management, accounting system maintenance and reporting, end-user training
and the creation of IS policies
and procedures.
. Recruited by CFO to establish POS data collection strategy and create
corporate IS platform.
. Managed purchase and installation of information systems hardware and
software for accounting, payroll, store operations and all corporate
administrative departments.
. Developed and wrote a complete ideal food cost, labor and sales reporting
system for store managers.
. Established a centralized corporate data center with automated backups
and full network security.
. Successfully integrated the Panasonic Point of Sales system with UNIX
based accounting system.
. Implemented NACHA transfers to facilitate payment of corporate state and
federal sales tax.
Ernie Hernandez
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. Assisted with the installation of PeopleSoft Financials to replace UNIX
accounting system.
. Established records retention policies and Y2K compliance analysis to
conform to SEC standards.
. Instituted payroll direct deposit for 1,700 corporate employees.
. Created exception-reporting system from POS to prevent employee theft,
violations of labor laws, late or incorrect deposits and to test polled
data integrity.
. Installed the Kronos Time and Attendance system in each unit to control
labor cost
. Automated reconciliation of bank deposits and disbursements.
Previous Employment:
Computer Services, Inc.
December 1992 to August 1994
Miami, FL
Position: Self-Employed Computer Consultant
Provided a full range of IT service and support to clients throughout
greater Miami and Ft Lauderdale.
Maintained 60+ clients, obtained business via solid reputation, timely
response and quality service.
. Provided general consultation on new technologies and existing systems.
. Installed Point of Sales systems with credit card verification for four
multi-unit retail chains.
. Designed and implemented office networks with corporate e-mail, shared
printers in multi-server
environments using Novell, LANtastic and Microsoft networking software.
. Integrated time and billing, accounting and document automation systems
for several law firms.
. Wrote materials tracking and client database software for international
import/export firm.
. Supervised technical staff and outside contractors for equipment
installation and maintenance.
. Installed and maintained radio frequency stock tracking systems for
independent brokers at Merrill Lynch and Prudential Securities.
. Hosted end-user-training seminars on the use of new equipment and
applications.
. Directed the creation of client web sites.
Previous Employment:
Computer Systems Consultants, Inc.
July 1990 to December 1992
Miami, FL
Position: Vice President Service / Support and Development
One of 3 partners in this computer consulting firm that provided general
programming and PC support to a
client base of private companies and individuals. Personally responsible
for a support staff of 4 engineers that
comprised approximately 60% of the firm's billings.
. Supervised support staff, produced work orders and scheduled labor.
. Investigated and resolved customer complaints.
. Instructed staff on computer network installations and coordinated end-
user training.
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